Synyster.4702 Posted November 28, 2018 Share Posted November 28, 2018 My brother is unable to recover his account because he does not remember his character name or the serial code. He has been away from the game for years and even when he contacted support before they did not help very much. Does anyone know how he could go about getting his account information back? Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 28, 2018 Share Posted November 28, 2018 work with support, íf they gave it out without either of those things you mention anyone could get your account. Link to comment Share on other sites More sharing options...
Cyninja.2954 Posted November 29, 2018 Share Posted November 29, 2018 As mentioned work with support. Things like past billing, ID or other unique identifiers might work. In recovery it is all about proving to the CSR representative that the account is actually yours via showing information only the original account holder can have/know. Link to comment Share on other sites More sharing options...
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