Very high ping

[Inculpatus cedo.9234]

You can use a program like PingPlotter to find where connection issues lay. It's often an issue with the Tier 1 backbone.

 

Good luck.

[Leafstorm.1349]

> @"Inculpatus cedo.9234" said:

> You can use a program like PingPlotter to find where connection issues lay. It's often an issue with the Tier 1 backbone.

>

> Good luck.

 

What does a Tier 1 backbone even mean? Also, as I said before, its only from this specific game.

[Inculpatus cedo.9234]

https://en.wikipedia.org/wiki/Tier_1_network

 

You connect to your ISP, your ISP connects to a Tier 1 backbone, which connects to your destinations ISP/Servers.

Your destination determines the route, and which Tier 1 backbone is used. Thus, different results for different destinations.

[Leafstorm.1349]

Okay, you missed the point. Its not the ISP that's a problem, its @"ArenaNet Team.4819" @"ArenaNet QA Testing.7408" @ArenaNet for switching to Amazon's servers that's the problem. There has been proven packet loss. At this point I'm seriously thinking about just uninstalling the game because PvP and even some PvE is unplayable.

[FDru.2150]

I'm having unbearable ping as well, it's very frustrating. Trying to farm dragonite today, I was unable to get credit for several world bosses because no skills would activate. I can see everybody else fighting and killing the boss, but I personally cannot contribute. This happens all the time lately on world bosses especially, but also to a lesser extent in group content.

 

Oddly, sometimes I have no lag whatsoever but OTHER people around will be complaining that they can't do anything. It's like they have to ration their server priority, and sometimes I get it but sometimes I don't.

[eThan.9503]

i am also having very high ping in NA server

[kathy.8291]

Since Friday 12/20 I started having a ping of 4,000 and NEVER had that issue before. My connection is awesome, My other games are fine, its only GW2 and it started Friday. This is unplayable and horrible. sometimes it will go back down to a ping of 69 then spikes back up immediately. Is this because of Wintersday??????

[Shagie.7612]

Game's been extremely hard to play for me since the move to Amazon's servers.

Like, a warrior vengeanced and Bull's Charged me the moment I happened to drop packets/spike/whatever you wanna call it and by the time I saw the animation it was already way too late. Extremely frustrating to die to after winning the fight (and not being someone who would die to the vengeance if I was able to actually see it happen).

 

All my packet loss comes right at the end on the last jump to the AWS servers but it's really inconsistent. My ping's higher to this game than just about anything else, even when they're located in the same region.

 

Open world's even worse but it's PvE and it doesn't matter so it's mostly ignorable.

 

[kathy.8291]

Same here Shagie. after 6+ years playing Guild Wars 2 this is the frist time since December 17, Wintersday patch i ever had very high ping. It was so high at one time it went to 4,000. DO NOT,, REPEAT DO NOT uninstall the game the way I did thinking it would be fixed because YOU CANNOT launch the game past 35% downloading. Just hope and pray when Wintersday is over Jan 7 that it goes back to normal. Until now I feel your pain but I also cannot get on the game lol.

[Zinchmwah.2067]

I just wanted to do a fresh install for my new PC set up and yeah. I keep having to reset the client because it stops at 20GB, then 4GB, then 3GB. Repeating until it eventually finishes. Still, got a good chunk past 'playable', at least...

[Dixie.9521]

I'm having a hard time with Ping for the past few months. Looking at the options menu, I was startled by unimaginable 3,780 pings! It was impossible to play WxW, which is my favorite part of GW2. I have already looked for solutions, but I see that it is best to stay away from the game for a while. Abandoning it entirely becomes impossible, as I bought both expansions and won the original game. I sincerely hope that Arenanet solves this problem. I speak from Brazil and connect to the US server. :s

[thepenmonster.3621]

I've had this problem for months now and it has recently started getting extreme again.

 

Between traceroute, pingplotter, and whois three names consistently come up for where my connection dies: **Century Link**, **AT&T**, and **Amazon**.

 

More often than not it's a Century Link owned hop.

 

I'm willing to bet that Anet is aware of the problem but it's very likely that we're too tiny of a minority to have them address the problem. And even if they did acknowledge it the problem spots (for me at least) are big American corporations so it's beyond their ability to deal with.

[Morden Kain.3489]

@"thepenmonster.3621" I too am on CL, and doing a Visual Traceroute to the IP address listed for WvW, I get lots of packet loss within the Amazon owned AWS. In addition to this, I also have a spike of 50ms going from the West Coast to Kansas City (where CL HQ is located). CLs cer-edge-19 router adds that extra 50ms. While I normally would chalk this up as distance, this is within their own network, and going even to Level 3 Networks in Seattle (another CL owned company), I do not get these large spikes up.

 

When I have done the traceroutes, I normally use UDP and TCP, not ICMP (ICMP is what is normally used when using tracert). With both of those, have been doing this off and on the past few days, I normally get packet loss starting in the AWS, not within CL's network. For myself, the packet loss starts with the IP 150.222.240.61, and gets worse (up to 80%+ packet loss) at 52.93.129.130, 150.222.243.201, & 52.93.28.116. This is after 10 traces with 3 tests per hop, and a total of 32 hops using "Whatsup Visual Traceroute"with the latest version of WinPCap so I can use the TCP/UDP traceroute features. All are free (will need to sign up for crap email from ipswitch.

 

If you want to get results, tell CL that you are trying to telecommute using RDP, and that the lag is horrid.

 


 

[rooney.7968]

considering this isn't ANET issue (or it is?), it is a rip for us who are lagging?

I am getting 4K+ ping every single night, the game is literally unplayable for me.

there is anything we can do to solve the lag problem?

[Morden Kain.3489]

@"rooney.7968" , while I do agree with you when it comes to it being a ANet problem, as this is mainly within AWS, ANet does have a Service Level Agreement (SLA) with AWS. That SLA does allow ANet certain lee-ways to have AWS improve their network performance, otherwise a lawyer somewhere is not doing their job. The SLA should have stipulations on network reliability. If ANets customers are notifying them of a network problem, then ANet needs to contact AWS about the problem to have them fix the problem per the SLA.

 

Right now, after this last week, WvW has gotten better, as the server was changed out. I am not sure why this would be, as I have not done a trace on the new IP address. Something tells me there may still be packet loss within AWS.

[theReverend.4036]

Came to the forums, and glad to see I'm not the only one seeing issues. My ping would randomly jump over 1k or 4k many times throughout the session, even with a hard line and 945mbps speeds and plenty of bandwidth. EVERY other game on my PC run has low ping when playing online, but only GW2 runs into severe issues.

[Naouvi.2081]

very bad ping spikes game feel so bad the last couple days and i have good internet connections why is this happening?

[Darketh.2304]

I was playing last night and my ping times were fine with the NA servers I was getting between 35-44ms it was saying the average was 39ms. And I have VZ DSL with 5.88/.863 but my line is set to Fast Path.