Tama.8346 Posted June 11, 2019 Share Posted June 11, 2019 Hi all! My guild tab wont work. i can click on it and press g, and it will depress like its been pressed. but... nothing happens... If i log out of my acount and log in with my husbands on the same pc, i can access it. but not mine. heres the issue... i am the only one with the highest rank in the guild. only i can start guild missions, decorate, control ranks etc. i REALLY need to access this. it has been a week now. i put in a ticket to arenanet 4 days ago and have heard nothing. i am getting really annoyed with this. anyone have any suggestions please? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 11, 2019 Share Posted June 11, 2019 Make sure you are not (accidentally) in Invisible mode. You can try clearing the GW2 cache and/or a -repair of the client. (Instructions found in the Knowledge Base accessed via the 'Support' link above/below. Good luck. Link to comment Share on other sites More sharing options...
Tama.8346 Posted June 11, 2019 Author Share Posted June 11, 2019 i have reinstalled the game, cleared all caches and done a repair. i am 'online'. no change :( Link to comment Share on other sites More sharing options...
Eramonster.2718 Posted June 11, 2019 Share Posted June 11, 2019 Possible to get a screen shot? Link to comment Share on other sites More sharing options...
Ellegon Mcleod.5931 Posted June 11, 2019 Share Posted June 11, 2019 Ask someone in the Guild how you are reflected in the Guild tab when you logged in - ie does it show you there and active of offline or just missing. Also can friends see you? Might give you some additional info that might help. It is a weird one as think you get the guild screen even if not in any guild. Link to comment Share on other sites More sharing options...
Tama.8346 Posted June 11, 2019 Author Share Posted June 11, 2019 > @"Eramonster.2718" said: > Possible to get a screen shot? what would you like a screen shot of? Link to comment Share on other sites More sharing options...
Etria.3642 Posted June 11, 2019 Share Posted June 11, 2019 You have not reassigned g to anything? Or your computer? Because if you can have everything be normal on another computer then it isn't guild wars...it's your computer. Is an alt key locked down? One of the side buttons pressed? Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted June 11, 2019 Share Posted June 11, 2019 > @"Tama.8346" said: > Hi all! My guild tab wont work. i can click on it and press g, and it will depress like its been pressed. but... nothing happens... If i log out of my acount and log in with my husbands on the same pc, i can access it. but not mine. 1. Screenshot your current settings in-game (including keyboard settings) 2. Create a new shortcut for your Gw2-64.exe 3. Add the parameter **-prefreset** to the shortcut's launch options under "Preferences" 4. Launch the game via said shortcut 5. Check if the Guild window shows up 6. Set up all your in-game settings anew (with the help of the screenshots you took) 7. Delete the newly created shortcut and launch the game as usual Link to comment Share on other sites More sharing options...
Tama.8346 Posted June 11, 2019 Author Share Posted June 11, 2019 > 1. Screenshot your current settings in-game (including keyboard settings) > 2. Create a new shortcut for your Gw2-64.exe > 3. Add the parameter **-prefreset** to the shortcut's launch options under "Preferences" > 4. Launch the game via said shortcut > 5. Check if the Guild window shows up > 6. Set up all your in-game settings anew (with the help of the screenshots you took) > 7. Delete the newly created shortcut and launch the game as usual Followed this, all is normal. on _MY_ pc, i can log out as me, log in as my hubby. exact same settings. his works. mine doesnt. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted June 11, 2019 Share Posted June 11, 2019 > @"Tama.8346" said: > Followed this, all is normal. on _MY_ pc, i can log out as me, log in as my hubby. exact same settings. his works. mine doesnt. You reset all settings to "factory default", so to speak, and it's still not working? Link to comment Share on other sites More sharing options...
Randulf.7614 Posted June 11, 2019 Share Posted June 11, 2019 If pressing G doesnt bring up the guild menu at all, go into keybinds and scroll through to see if G has become unbound or bound to a different command Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted June 11, 2019 Share Posted June 11, 2019 > @"Randulf.7614" said: > If pressing G doesnt bring up the guild menu at all, go into keybinds and scroll through to see if G has become unbound or bound to a different command If they have indeed reset the settings as I suggested, the Guild window would be bound to "G" by default. Link to comment Share on other sites More sharing options...
Taygus.4571 Posted June 11, 2019 Share Posted June 11, 2019 Guys ..the key bindings aren't the problem. OP mentioned they can't click on it either. OP, have you contacted support? Link to comment Share on other sites More sharing options...
Tama.8346 Posted June 11, 2019 Author Share Posted June 11, 2019 it is indeed. i cant seem to attach a picture Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted June 11, 2019 Share Posted June 11, 2019 > @"Taygus.4571" said: > Guys ..the key bindings aren't the problem. OP mentioned they can't click on it either. Which is why I suggested a reset of the in-game settings and game preferences. It can solve all sorts of issues. For instance, the game once crashed, and afterwards all my guilds were mixed up in order. Once I reset the game to default, it was solved. @"Tama.8346", do you have Discord or any other program installed that might add an invisible overlay to the game? Far-fetched, since there is no issue on the other account, but still worth checking. Link to comment Share on other sites More sharing options...
Tama.8346 Posted June 11, 2019 Author Share Posted June 11, 2019 > @"Ashantara.8731" said: > > @"Taygus.4571" said: > > Guys ..the key bindings aren't the problem. OP mentioned they can't click on it either. > > Which is why I suggested a reset of the in-game settings and game preferences. It can solve all sorts of issues. For instance, the game once crashed, and afterwards all my guilds were mixed up in order. Once I reset the game to default, it was solved. > > @"Tama.8346", do you have Discord or any other program installed that might add an invisible overlay to the game? Far-fetched, since there is no issue on the other account, but still worth checking. yep. tried that too. no overlay of anything. i can open all the other tabs just not guild Link to comment Share on other sites More sharing options...
Tama.8346 Posted June 11, 2019 Author Share Posted June 11, 2019 i should mention that i have 4000+ game hours. i am by no means a noob. i have tried everything i can think of. its so frustrating at this point. my guild cant do missions, or upgrade the hall. i cant work with ranks etc. if only there was a way to move peoples ranks without using the guild tab grr i also just had a friend in another country log in as me. and he cant get the guild tab to work either. so its definatly my account issue, not my game issue. if that makes sence. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted June 11, 2019 Share Posted June 11, 2019 > @"Tama.8346" said: > i also just had a friend in another country log in as me. and he cant get the guild tab to work either. so its definatly my account issue, not my game issue. if that makes sence. In that case, only the account support team can help you. I wish you the best of luck with this, hope it gets resolved quickly. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted June 12, 2019 Share Posted June 12, 2019 > @"Tama.8346" said: > i also just had a friend in another country log in as me. and he cant get the guild tab to work either. so its definatly my account issue, not my game issue. if that makes sence. you might not want to tell that the support, because it's forbidden to give your account passwort to someone else. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted June 12, 2019 Share Posted June 12, 2019 Indeed. It suffices to say that you have tried from a different location, so this is definitely an account-based issue. Link to comment Share on other sites More sharing options...
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