Dr Cynosure.1840 Posted July 28, 2019 Share Posted July 28, 2019 Not really sure what to do *--> Crash <--* Exception: c000001d App: Gw2-64.exe Pid: 11908 BaseAddr: 00007FF70B390000 ProgramId: 101 Build: 97999 Module: d3d9.dll When: 2019-07-28T16:54:58Z 2019-07-28T18:54:58+02:00 Uptime: 0 days 2:18:59 Flags: 0 *--> System <--* Name: ed1e302f IpAddr: 192.168.1.11 Processors: 8 [GenuineIntel:6:12:3] OSVersion: Windows 10.0 (64 bit) *--> System Memory <--* Physical: 18923MB/24514MB 77% Paged: 21886MB/28098MB 77% Virtual: 134174909MB/134217727MB 3% Load: 22% CommitTotal: 6211MB CommitLimit: 28098MB CommitPeak: 10150MB SystemCache: 13887MB HandleCount: 74027 ProcessCount: 175 ThreadCount: 2250 *--> Process Memory <--* Private: 1494MB WorkingSet: 1163MB PeakWorkingSet: 1163MB PageFaults: 347918143 *--> Memory Category Usage (Inclusive) <--* [Category] [size(MB)] [Count] Root 457.60 277894 Programmer Data 362.97 150180 VRAM 257.35 20756 Game 233.83 122520 Content 211.88 27941 VRAM - Gr Postproc 124.71 17 Collections 80.21 480 Dictionary 80.10 155 Uncategorized 68.43 126678 VRAM - Composite Tex 54.66 41 VRAM - DDI Shader 32.78 19104 VRAM - DirectX Geo Buffers 30.56 1520 I/O 27.46 1830 Archive 26.16 1395 Art Assets 19.75 281 Character Models 18.19 71 Composite Models 18.19 71 Composite Tex Pool 17.84 42 Composite Tex 17.84 42 Engine 16.36 24395 Composite 11.51 1752 VRAM - Cinema Tex 9.56 38 Audio 8.11 428 Audio FMOD 8.05 345 *--> Memory Category Usage (Exclusive) <--* [Category] [size(MB)] [Count] Content 211.88 27941 VRAM - Gr Postproc 124.71 17 Dictionary 80.10 155 Uncategorized 68.43 126678 VRAM - Composite Tex 54.66 41 VRAM - DDI Shader 32.78 19104 VRAM - DirectX Geo Buffers 30.56 1520 Archive 26.16 1395 Composite Tex Pool 17.84 42 Composite 11.51 1752 VRAM - Cinema Tex 9.56 38 Audio FMOD 8.05 345 Collide Havok 6.45 755 Game 4.97 31778 Text 4.46 354 Debugging 4.00 2 VRAM - Gr Texture 3.56 26 Gr Material 3.38 19420 Gr 3.04 129 File Service 1.24 12 VRAM - Instance Buffers 1.00 1 Game Animation 1.00 60687 Uncategorized Tex 0.99 23 Gr Umbra 0.62 12 Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted July 28, 2019 Share Posted July 28, 2019 You're using any kind of shader/exploiter which is in need of d3d9.dll. Remove that file and try to check, if your game runs vanilla. Maybe the shader/whatsoever is outdated. Link to comment Share on other sites More sharing options...
Dr Cynosure.1840 Posted July 28, 2019 Author Share Posted July 28, 2019 > @"Nokomis.5076" said: > You're using any kind of shader/exploiter which is in need of d3d9.dll. > > Remove that file and try to check, if your game runs vanilla. Maybe the shader/whatsoever is outdated. The issue right now is that that's the crash dump I got after I did a fresh reinstall of the game, nothing was left of the old install. I haven't had shaders installed for GW2 for years Link to comment Share on other sites More sharing options...
Toolbox.9375 Posted July 28, 2019 Share Posted July 28, 2019 How long has it been doing this? Did anything on the computer change prior to the issue, such as installing new programs or games that might have messed with d3d9.dll, updating Windows/drivers/GW2, moving folders around, etc.? Link to comment Share on other sites More sharing options...
Dr Cynosure.1840 Posted July 28, 2019 Author Share Posted July 28, 2019 > @"Toolbox.9375" said: > How long has it been doing this? Did anything on the computer change prior to the issue, such as installing new programs or games that might have messed with d3d9.dll, updating Windows/drivers/GW2, moving folders around, etc.? It started happening today after I updated to KB4505903 (Windows 10) Link to comment Share on other sites More sharing options...
raubvogel.5071 Posted July 28, 2019 Share Posted July 28, 2019 Had the same issue. It is KB4505903. After removing it, the crashes where gone! Link to comment Share on other sites More sharing options...
Dr Cynosure.1840 Posted July 28, 2019 Author Share Posted July 28, 2019 > @"raubvogel.5071" said: > Had the same issue. It is KB4505903. After removing it, the crashes where gone! Glad to hear it wasn't just me Link to comment Share on other sites More sharing options...
Doghouse.1562 Posted August 4, 2019 Share Posted August 4, 2019 > @"raubvogel.5071" said: > Had the same issue. It is KB4505903. After removing it, the crashes where gone! Same here. But 24 hours later, WIn 10 is insisting it's going to reinstall it. How do we get round that? Link to comment Share on other sites More sharing options...
Aaralyna.3104 Posted August 4, 2019 Share Posted August 4, 2019 [https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo](https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo "https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo") Here you can find to stop an update from installing and returning every time to be installed. Source: Windows themselves. Link to comment Share on other sites More sharing options...
crepuscular.9047 Posted August 5, 2019 Share Posted August 5, 2019 is that a mandatory update? i think I've had my update set to critical only, and that may be the one sitting in the optional bucket last week when my machine checked for updates Link to comment Share on other sites More sharing options...
Doghouse.1562 Posted August 5, 2019 Share Posted August 5, 2019 > @"Aaralyna.3104" said: > [https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo](https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo "https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo") > > Here you can find to stop an update from installing and returning every time to be installed. > > Source: Windows themselves. For info - when I allowed the update to install for the second time, things got even worse - couldn't launch the game at all without a crash. HOWEVER. I normally run Comodo Firewall, and I noticed that THAT was also glitching regularly between claiming to be working fine and some fault state that wasn't letting any traffic through (cause or effect? it wasn't obvious). But having (temporarily or otherwise) uninstalled that, suddenly things seem to be working smoothly again, and I'm at least back in game. Although for some reason the launcher now triggers an account control prompt every time I run it. ((And... now that's cleared as well. Weird.)) (Hmm. I did nothing to re-engage the WIn 10 firewall, and it's definitely running, so it seems likely that my machine was trying to run with both active - which is probably not a great idea... I wonder whether the Windows update simply turned the default one back on without telling me? Must go back and try with Comodo on and the Windows one turned off, when I have a few minutes...) Link to comment Share on other sites More sharing options...
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