KingRanger.1437 Posted August 31, 2019 Share Posted August 31, 2019 Hello there. I have purchased HOT on July 27 2019 through a retailer. Although I have been greatly enjoying the game so far, I still feel a bit sad when you announced your only eligible methods to get a refund/compensation on HOT are purchasing the game through the in-game store or GW2 website. I do not own a VISA/Master card to buy the game directly so retailing is the most convenient method for me. Would you please ever consider a gem compensation for such purchase method? (I only wish to have the gems, cash does not matter). P/S: I know the team is very busy at the moment after the announcement but I hope to receive your answer soon. Thank you and have a great day! Link to comment Share on other sites More sharing options...
Rukario.1695 Posted August 31, 2019 Share Posted August 31, 2019 To be honest this may be best asked through their Support Ticket system. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 31, 2019 Share Posted August 31, 2019 It would be unlikely that ArenaNet would compensate you spending money with someone else. Perhaps, seek a refund from said retailer? Link to comment Share on other sites More sharing options...
Linken.6345 Posted August 31, 2019 Share Posted August 31, 2019 > @"Inculpatus cedo.9234" said: > It would be unlikely that ArenaNet would compensate you spending money with someone else. > Perhaps, seek a refund from said retailer? unlikely since its over 30 days since purchase Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 31, 2019 Share Posted August 31, 2019 Unlikely, even if it was 3 days. They don't refund/compensate for purchases outside their own web-site/game. Link to comment Share on other sites More sharing options...
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