Altoricus.3251 Posted October 11, 2017 Share Posted October 11, 2017 Hope one Gaile sees this... or someone else who can help.... Once I completed the achievements for nevermore iV, I bought a gift of the raven spirit.... looked in my inventory and now I have 2. I didn't realize that it dumped one in your bags when you completed the achievement. 10g is still a decent amount of gold in game. Is there any chance I can have one removed and refunded? They're literally worth 66c to sell to vendor. I submitted a ticket last week and have had no response other than the automated "hey we got your ticket, don't reply" email. Link to comment Share on other sites More sharing options...
JustTrogdor.7892 Posted October 11, 2017 Share Posted October 11, 2017 You will have to wait for a response to your ticket. This is a mostly player driven forum so no one here can help you. Support is running behind and you will have to wait for a response just like everyone else. Link to comment Share on other sites More sharing options...
Altoricus.3251 Posted October 11, 2017 Author Share Posted October 11, 2017 Yep. Had issues before with support lagging. Posted here with previous issue as well and it caught Gaile's attention. Support got on it right after. Link to comment Share on other sites More sharing options...
ROMANG.1903 Posted October 11, 2017 Share Posted October 11, 2017 A thing I've experienced with Arenanet support is that they're usually pretty fast, we can give them that. You shouldn't have to wait mutch longer to receive a response. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted October 11, 2017 Share Posted October 11, 2017 > @Altoricus.3251 said: > 10g is still a decent amount of gold in game. Actually it's not. Doing three daily quests each day and you have earned them in five days. Link to comment Share on other sites More sharing options...
DakotaCoty.5721 Posted October 11, 2017 Share Posted October 11, 2017 > @Altoricus.3251 said: > Hope one Gaile sees this... or someone else who can help.... > Once I completed the achievements for nevermore iV, I bought a gift of the raven spirit.... looked in my inventory and now I have 2. I didn't realize that it dumped one in your bags when you completed the achievement. 10g is still a decent amount of gold in game. Is there any chance I can have one removed and refunded? They're literally worth 66c to sell to vendor. I submitted a ticket last week and have had no response other than the automated "hey we got your ticket, don't reply" email. The support team have a huge backlog of support tickets, someone on the forums claimed around 2 week wait or so on the average ticket - they shouldn't have an issue with refunding you the money you lost, it'll just take time. And remember: `Try not to submit multiple tickets for the same issue` :) Link to comment Share on other sites More sharing options...
dzeka.5317 Posted October 11, 2017 Share Posted October 11, 2017 > @ROMANG.1903 said: > A thing I've experienced with Arenanet support is that they're usually pretty fast, we can give them that. You shouldn't have to wait mutch longer to receive a response. hm i cant say that my friend waiting 18 days to retreve acc got hacked, still no answer Link to comment Share on other sites More sharing options...
Altoricus.3251 Posted April 8, 2018 Author Share Posted April 8, 2018 Issue was resolved. ANET helped by having me delete the item and once it was no longer in my inventory, they sent me the mail. I don't remember how long it took and forgot I had this issue here but wanted to follow up on the thread. Link to comment Share on other sites More sharing options...
Linken.6345 Posted April 8, 2018 Share Posted April 8, 2018 you can check your tickets in support page to see when you made said ticket mate. Link to comment Share on other sites More sharing options...
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