How do you fix game crash after clicking play?

[Luupita.9482]

My game error is:

 

--> Crash <--

Exception: c0000409

App: Gw2-64.exe

Pid: 11392

BaseAddr: 00007FF6505D0000

ProgramId: 101

Build: 100690

Module: d3d9.dll

When: 2019-12-03T17:56:31Z 2019-12-04T03:56:31+10:00

Uptime: 0 days 0:00:20

Flags: 0

_

I don't have the usual culprits;

Arcdps

Reshade

Rivatuner

MSIAfterburner

 

This has happened in the past but I somehow got past it and can't remember what I did(pretty sure it was another error then as well). I already tried repairing the game(obviously didn't work), and have sent multiple error reports due to this crash. If anyone has any advice that might fix this I would appreciate it since i haven't played in months and was looking to see the new changes.

[Inculpatus cedo.9234]

This is the issue: Module: d3d9.dll

[Luupita.9482]

> @"Inculpatus cedo.9234" said:

> This is the issue: Module: d3d9.dll

 

How does this information help me solve my game crash exactly?

[Nokomis.5076]

Well d3d9.dll is not a standard file from Guild Wars 2, it is not placed from the installation or during patching. Delete it.

 

So... basically you lied, because you must have something that affects the game. Maybe an unusual culprit?

[Ayrilana.1396]

> @"Luupita.9482" said:

> > @"Inculpatus cedo.9234" said:

> > This is the issue: Module: d3d9.dll

>

> How does this information help me solve my game crash exactly?

 

You delete or move it out of that folder.

[Healix.5819]

> @"Luupita.9482" said:

> I don't have the usual culprits;

> Arcdps

> Reshade

> Rivatuner

> MSIAfterburner

 

Mumble and Discord have also been common ones. Less specifically, it could be any overlay or anything involved with the graphics, including the graphics drivers. See the DLLList section in the crash log for more information on d3d9.dll and what other files are being used.

 

> @"Nokomis.5076" said:

> Well d3d9.dll is not a standard file from Guild Wars 2, it is not placed from the installation or during patching. Delete it.

 

d3d9.dll is a system file found under c:\windows\system32. It's also the file people use to mod the game, but that isn't necessary to cause a crash like this.

[Luupita.9482]

> @"Nokomis.5076" said:

> Well d3d9.dll is not a standard file from Guild Wars 2, it is not placed from the installation or during patching. Delete it.

>

> So... basically you lied, because you must have something that affects the game. Maybe an unusual culprit?

 

Well okay that's a bit rude accusing me of lying but I'll overlook that. I've also had the game since it dropped so if I don't remember after all those years that I had something in there and deleted it a while later that's not my fault. I can only tell you that I have none of the files I mentioned not having.

 

> @"Ayrilana.1396" said:

> > @"Luupita.9482" said:

> > > @"Inculpatus cedo.9234" said:

> > > This is the issue: Module: d3d9.dll

> >

> > How does this information help me solve my game crash exactly?

>

> You delete or move it out of that folder.

 

I have deleted it, it didn't fix anything. I didn't delete it at first cause I had no idea what it was.

 

[Luupita.9482]

> @"Healix.5819" said:

> > @"Luupita.9482" said:

> > I don't have the usual culprits;

> > Arcdps

> > Reshade

> > Rivatuner

> > MSIAfterburner

>

> Mumble and Discord have also been common ones. Less specifically, it could be any overlay or anything involved with the graphics, including the graphics drivers. See the DLLList section in the crash log for more information on d3d9.dll and what other files are being used.

>

 

This is the dll List, and it's all greek to me...not sure if you can make heads or tails of it.

 

00007FF6505D0000 - E:\Guild Wars 2\Gw2-64.exe

00007FF807B80000 - C:\Windows\SYSTEM32\ntdll.dll

00007FF806FC0000 - C:\Windows\system32\KERNEL32.DLL

00007FF8050F0000 - C:\Windows\system32\KERNELBASE.dll

00007FF807420000 - C:\Windows\system32\USER32.dll

00007FF805410000 - C:\Windows\system32\ADVAPI32.dll

00007FF803860000 - C:\Windows\SYSTEM32\VERSION.dll

00007FF8057D0000 - C:\Windows\system32\WS2_32.dll

00007FF803590000 - C:\Windows\SYSTEM32\WTSAPI32.dll

00007FF802930000 - C:\Windows\SYSTEM32\WINMM.dll

00007FF804D80000 - C:\Windows\system32\WINTRUST.dll

00007FF806F50000 - C:\Windows\system32\PSAPI.DLL

00007FF807790000 - C:\Windows\system32\GDI32.dll

00007FF8054C0000 - C:\Windows\system32\ole32.dll

00007FF807140000 - C:\Windows\system32\OLEAUT32.dll

00007FF805A10000 - C:\Windows\system32\SHELL32.dll

00007FFFDD0B0000 - C:\Windows\SYSTEM32\MSACM32.dll

00007FFFFAEA0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.19264_none_933057a3474b6347\gdiplus.dll

00007FFFFA2F0000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_34ae2abd958aedeb\COMCTL32.dll

00007FF804DE0000 - C:\Windows\system32\CRYPT32.dll

00007FFFEFC30000 - C:\Windows\SYSTEM32\USP10.dll

00007FFFFD530000 - C:\Windows\SYSTEM32\MSIMG32.dll

00007FF800F20000 - C:\Windows\SYSTEM32\Secur32.dll

00007FF805890000 - C:\Windows\system32\msvcrt.dll

00007FF806F60000 - C:\Windows\SYSTEM32\sechost.dll

00007FF805210000 - C:\Windows\system32\RPCRT4.dll

00007FF806F40000 - C:\Windows\system32\NSI.dll

00007FF802850000 - C:\Windows\SYSTEM32\WINMMBASE.dll

00007FF804D60000 - C:\Windows\system32\MSASN1.dll

00007FF807210000 - C:\Windows\SYSTEM32\combase.dll

00007FF8059B0000 - C:\Windows\system32\SHLWAPI.dll

00007FF804FC0000 - C:\Windows\system32\SspiCli.dll

00007FF804FF0000 - C:\Windows\SYSTEM32\cfgmgr32.dll

00007FF803AC0000 - C:\Windows\SYSTEM32\DEVOBJ.dll

00007FF804B20000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL

00007FF804AB0000 - C:\Windows\SYSTEM32\bcryptPrimitives.dll

00007FF807100000 - C:\Windows\system32\IMM32.DLL

00007FF805670000 - C:\Windows\system32\MSCTF.dll

00007FFFFA6D0000 - C:\Windows\SYSTEM32\dbghelp.dll

00007FF8037A0000 - C:\Windows\SYSTEM32\SHCORE.dll

00007FF804CB0000 - C:\Windows\SYSTEM32\profapi.dll

00007FF803B10000 - C:\Windows\SYSTEM32\kernel.appcore.dll

00007FF803940000 - C:\Windows\system32\uxtheme.dll

00007FFFCA8D0000 - C:\Windows\system32\nvspcap64.dll

00007FF803760000 - C:\Windows\SYSTEM32\ntmarta.dll

00007FF8079A0000 - C:\Windows\system32\imagehlp.dll

00007FF804540000 - C:\Windows\SYSTEM32\CRYPTSP.dll

00007FF804120000 - C:\Windows\system32\rsaenh.dll

00007FF804790000 - C:\Windows\SYSTEM32\bcrypt.dll

00007FF804760000 - C:\Windows\SYSTEM32\ncrypt.dll

00007FF804720000 - C:\Windows\SYSTEM32\NTASN1.dll

00007FF803E60000 - C:\Windows\SYSTEM32\gpapi.dll

00007FF803720000 - C:\Windows\SYSTEM32\cryptnet.dll

00007FF805830000 - C:\Windows\system32\WLDAP32.dll

00007FF805350000 - C:\Windows\SYSTEM32\clbcatq.dll

00007FF802E20000 - C:\Windows\system32\dwmapi.dll

00007FFFF0EA0000 - C:\Windows\system32\napinsp.dll

00007FFFF0EC0000 - C:\Windows\system32\pnrpnsp.dll

00007FF801180000 - C:\Windows\system32\NLAapi.dll

00007FF8044E0000 - C:\Windows\System32\mswsock.dll

00007FF8042E0000 - C:\Windows\SYSTEM32\DNSAPI.dll

00007FFFF0EE0000 - C:\Windows\System32\winrnr.dll

00007FF8004A0000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL

00007FF800480000 - C:\Windows\SYSTEM32\WINNSI.DLL

00007FFFFDAD0000 - C:\Windows\System32\fwpuclnt.dll

00007FFFF52B0000 - C:\Windows\System32\rasadhlp.dll

00007FF802C40000 - C:\Windows\SYSTEM32\WindowsCodecs.dll

00007FFFCACA0000 - E:\Guild Wars 2\bin64\CoherentUI64.dll

00007FFFFC790000 - C:\Windows\SYSTEM32\d3d9.dll

00007FFFCA3A0000 - C:\Program Files (x86)\Mirillis\Action!\action_x64.dll

00007FFFF9F50000 - C:\Windows\SYSTEM32\WINHTTP.dll

00007FFFE8D20000 - C:\Windows\SYSTEM32\WSOCK32.dll

00007FF803900000 - C:\Windows\SYSTEM32\DPAPI.dll

00007FFFE9240000 - C:\Windows\SYSTEM32\nvd3dumx.dll

00007FFFFCFC0000 - C:\Windows\SYSTEM32\nvapi64.dll

00007FF8075A0000 - C:\Windows\system32\SETUPAPI.dll

00007FF802960000 - C:\Windows\SYSTEM32\dxgi.dll

00007FF804BB0000 - C:\Windows\System32\POWRPROF.dll

00007FF801D20000 - C:\Windows\system32\winbrand.dll

00007FFFD89C0000 - C:\Windows\SYSTEM32\dsound.dll

00007FF801BE0000 - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll

00007FFFE1910000 - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvStereoApiI64.dll

00007FF804B30000 - C:\Windows\SYSTEM32\WINSTA.dll

 

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 6.3.9600.17787 (64/32-bit compatible)]

[Healix.5819]

> @"Luupita.9482" said:

> 00007FFFCA3A0000 - C:\Program Files (x86)\Mirillis\Action!\action_x64.dll

 

Try disabling/uninstalling this one. (Mirillis Action! - screen recording)

 

> @"Luupita.9482" said:

> I have deleted it, it didn't fix anything. I didn't delete it at first cause I had no idea what it was.

 

If you managed to delete this:

 

> 00007FFFFC790000 - C:\Windows\SYSTEM32\d3d9.dll

 

... you need to put it back.

[Inculpatus cedo.9234]

Here is some information you may want if you deleted a necessary file: https://answers.microsoft.com/en-us/windows/forum/all/d3d9dll-is-missing/7f594fda-3455-41e8-98c4-7dc3b786660e

[Luupita.9482]

> @"Healix.5819" said:

> > @"Luupita.9482" said:

> > 00007FFFCA3A0000 - C:\Program Files (x86)\Mirillis\Action!\action_x64.dll

>

> Try disabling/uninstalling this one. (Mirillis Action! - screen recording)

 

This was the culprit! Thanks so much for suggesting this to me. It's the first time I've ever had a problem with running it and GW2 together since I've recorded PvP with it, but apparently there is a first time for everything.

[Abzard.8460]

I have the same problem, I updated the game recently and this is the error:

*--> Crash <--*

Assertion: m_readOffset + m_readLength <= m_totalBytes

File: ..\..\..\Services\File3\FileArchive.cpp(1046)

App: Gw2-64.exe

Pid: 2168

BaseAddr: 00007FF641750000

ProgramId: 101

Build: 100690

When: 2019-12-04T17:02:59Z 2019-12-04T18:02:59+01:00

Uptime: 0 days 0:00:17

Flags: 0

 

Anybody knows what should I do?

[Inculpatus cedo.9234]

That's not the same issue. You can try a -repair to the client. You can contact the Tech CS Team via the 'Support' link for assistance.

 

Good luck.