Ali.1420 Posted March 2, 2020 Share Posted March 2, 2020 I needed to contact support over a problem with purchasing two of the same item on accident and I get this as a response. IP restrictions are enabled. Access may require connecting to an office network or VPN. Contact your Zendesk administrator for help. Why would Anet block my IP? My gem purchase went through fine and in 7 plus years on this I have never had something like this happen. Anyone know what's up? Link to comment Share on other sites More sharing options...
Ali.1420 Posted March 2, 2020 Author Share Posted March 2, 2020 Posted twice on accident. :( Link to comment Share on other sites More sharing options...
Eighto.2154 Posted March 2, 2020 Share Posted March 2, 2020 Oh good, I'm not alone. I sent in a support ticket today as well. shortly after while trying to see the ticket I got the same message as you. I can't get to anything on https://help.guildwars2.com/ Link to comment Share on other sites More sharing options...
Traya.8172 Posted March 2, 2020 Share Posted March 2, 2020 It's happening to me too. Link to comment Share on other sites More sharing options...
Gentesai.3279 Posted March 2, 2020 Share Posted March 2, 2020 I get the same message when I try to get to support. Link to comment Share on other sites More sharing options...
Princesa Maia.8543 Posted March 2, 2020 Share Posted March 2, 2020 Does anybody know how to contact ArenaNet about this issue? I can't log onto the game, OR log into Support to submit a ticket. It says my IP is not permitted and that IP restrictions are enabled. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 2, 2020 Share Posted March 2, 2020 Have you tried submitting a ticket using the 'anonymous' feature? Never mind, tried it...doesn't work. I'm sure @"Fire Attunement.9835" will see this and pass along the message. And what the heck happened to the font size? Link to comment Share on other sites More sharing options...
Ali.1420 Posted March 3, 2020 Author Share Posted March 3, 2020 Thanks, everyone! I was so confused. Sorry it's happening to others but kinda glad I am not alone. xD Link to comment Share on other sites More sharing options...
Treacy.4067 Posted March 3, 2020 Share Posted March 3, 2020 I'm getting the same thing. It says "IP restrictions are enabled. Access may require connecting to an office network or VPN. Contact your Zendesk administrator for help." Im in the US. I've never had to contact support before so I wasn't sure what was happening. Edit: It's saying on the forum that this particular post is answered but I'm not seeing any answers as to why people are having their IP blocked. What's going on? Link to comment Share on other sites More sharing options...
Pei.2186 Posted March 3, 2020 Share Posted March 3, 2020 Same problem and same response here!! I completed the Chain of Thorns chapter, but am still in the tutorial! Can't get out! Link to comment Share on other sites More sharing options...
Missy.6803 Posted March 3, 2020 Share Posted March 3, 2020 Have they addressed this at all yet? Link to comment Share on other sites More sharing options...
chrissybunny.1203 Posted March 3, 2020 Share Posted March 3, 2020 Same issue here Link to comment Share on other sites More sharing options...
chrissybunny.1203 Posted March 3, 2020 Share Posted March 3, 2020 Just to add to this. Now I can't sell items on the blackmarket store or whatever it is called. When I right click and try to auction an item I get some error message. Anyone else having the IP issue also having this issue? Link to comment Share on other sites More sharing options...
Bovineslap.1805 Posted March 3, 2020 Share Posted March 3, 2020 Message I get when trying to get to https://help.guildwars2.com "Your IP address is not permitted" "IP restrictions are enabled. Access may require connecting to an office network or VPN. Contact your Zendesk administrator for help." Link to comment Share on other sites More sharing options...
Vishal Ramcharan.8634 Posted March 3, 2020 Share Posted March 3, 2020 still ongoing..... i tried sending in a ticket only to get IP restrictions are enabled. Access may require connecting to an office network or VPN. Contact your Zendesk administrator for help. when trying to access https://help.guildwars2.com/home Link to comment Share on other sites More sharing options...
Mikal Dynath.6195 Posted March 3, 2020 Share Posted March 3, 2020 Me too. I'd like to submit a ticket regarding the Level 10 tutorial achievement being bugged for me, but I keep getting sent to that page. Link to comment Share on other sites More sharing options...
Daddicus.6128 Posted March 3, 2020 Share Posted March 3, 2020 I also am getting that same message. Serious outage, but there doesn't seem to be any other way to contact them. Link to comment Share on other sites More sharing options...
Essedge.9302 Posted March 3, 2020 Share Posted March 3, 2020 can't log into game or submit a ticket... fun times Link to comment Share on other sites More sharing options...
Daddicus.6128 Posted March 3, 2020 Share Posted March 3, 2020 I sent an email to the old support email address. They don't like using it, but .... Can someone who won't get warned or infracted for it please make ANet aware of this ASAP? Link to comment Share on other sites More sharing options...
Valandil Dragonhart.2371 Posted March 3, 2020 Share Posted March 3, 2020 Blocked here too. So much for sending a thank you note to the guys that helped me get one of my items back. :s Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 3, 2020 Share Posted March 3, 2020 > @"Treacy.4067" said: > I'm getting the same thing. It says "IP restrictions are enabled. Access may require connecting to an office network or VPN. Contact your Zendesk administrator for help." Im in the US. I've never had to contact support before so I wasn't sure what was happening. > Edit: It's saying on the forum that this particular post is answered but I'm not seeing any answers as to why people are having their IP blocked. What's going on? When a poster creates a thread using the 'Question' option, when someone posts, no matter who they are, the 'Answered' tag is created. Link to comment Share on other sites More sharing options...
Ginja.2970 Posted March 3, 2020 Share Posted March 3, 2020 I get huge lag spikes and that same ip blocked error. The game is unplayable in this current state. Help! Link to comment Share on other sites More sharing options...
Syko.3726 Posted March 3, 2020 Share Posted March 3, 2020 I can connect ingame but can't go to support site. I suspect ANet's support site is being attacked by DDoS or some other sort of attack. Link to comment Share on other sites More sharing options...
Ali.1420 Posted March 3, 2020 Author Share Posted March 3, 2020 I was able to reach the support page today. I hope everyone else is too. Link to comment Share on other sites More sharing options...
kharmin.7683 Posted March 3, 2020 Share Posted March 3, 2020 > @"Inculpatus cedo.9234" said: > And what the heck happened to the font size? [https://en-forum.guildwars2.com/discussion/99350/forum-font-bug-super-tiny](https://en-forum.guildwars2.com/discussion/99350/forum-font-bug-super-tiny#latest) Link to comment Share on other sites More sharing options...
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