Client Crashing on map load after full install completed

[Nayaru.4716]

Hi all, PS Mods please move to tech support forum - I misclicked and didn't notice till I'd saved.

 

So I just got myself a new PC and I've been playing GW2 without problems for a few days. But today I left the client to finish downloading and when I came back the game will crash. Usually it happens instantly after a map finishes loading, but sometimes it will let me play for a few minutes before it crashes. I have removed the d3d9.dll for arcdps but it's still happening. Doesn't seem to matter if I run it in windowed mode or not. The problem replication as follows with crash log below:

 

1) Finished downloading files after having played with no problem.

2) Loaded up my new weaver, played for about 2 minutes > Crash to desktop.

3) Removed arcdps d3d9.dll from bin64 install directory > Login > select Weaver > Crash to desktop when map finished loading.

4) Logged in on DH, loaded fine and worked for 2 mins > Crashed to desktop.

5) Created Gw2 shortcut with target line -repair and ran the repair

6) Repair program "Not responding" so I changed it to compatibility mode for windows 7 > it started fine and didn't freeze.

7) Repair got stuck at around 75% so I closed it and open the client > It downloaded around 8000 files.

8) Started up client > hit "Play" and then the screen went black except for a message about not being able to play at the current resolution (even though it was playing fine before).

9) Changed -repair shortcut to -windowed shortcut > loaded up fine > played for about 2 minutes > Crashed to desktop (Edit: Actually maybe I switched to windowed fullscreen mode before it crashed)

10) Tried a few different settings changed on nvidia/geforce control panel but nothing has fixed this

11) Uninstalled Geforce experience > No change

12) Deleted GW2 cache in appdata > No change on first startup attempt

12) 7:53PM (UK time) I appear to be playing okay in windowed mode now. (1 hour after first posting, 5 hours since problem began)

13) For science and convenience I switched to windowed fullscreen mode and haven't crashed yet... I will update if anything happens or tomorrow if nothing happens.

14) 8:20PM Client disappeared while I was roller beetling across Brisban, I did notice some minor textures looking off-colour on the ground before this happened. No crash log, error report, anything. Just gone. Restarting and sticking with Windowed mode.

15) 8:35PM Client disappeared again without changing from windowed mode. Will full restart, run repair again and leave it alone even if it gets stuck again...

16) I ran repair which crashed at about 50%.

17) Deleted local.dat after a few unsuccessful attempts at loading up a character and was able to login for a few minutes before a crash.

18) 9:17PM Attempting repair again.

 

*--> Error Logs <--*

Texture '0x03539b' dimensions too small

Loading '0x03539b' texture failed

NULL REWARD TRACK: 13A54578-5966-E111-809D-78E7D1936EF0

Failed to load texture '0x1c15c3': Unknown image file format.

Texture decode failed.

Loading '0x1c15c3' texture failed

Failed to load texture '0x1c15c5': Unknown image file format.

Loading '0x1c15c5' texture failed

Model '0x1ad9ab' is not a valid model file

Texture '0x03539b' dimensions too small

Loading '0x03539b' texture failed

Failed to load texture '0x1c15cb': Unknown image file format.

Loading '0x1c15cb' texture failed

Texture missing mip chain: 0x1af5db

Model '0x1ad9b7' is not a valid model file

Crashed at 18:41:25Z

 

*--> DirectX Device Info <--*

VendorId = 0x10de

DeviceId = 0x1380

Version = 26.21.0014.4250

Description = NVIDIA GeForce GTX 750 Ti

Compat = 0x00100800

VidMem = 2048 MB

 

 

 

[Nayaru.4716]

Crash log of the -repair client. I'm going to bed. I guess I will try a reinstall next but I'm hoping there's some other solution?

 

*--> Crash <--*

Assertion: m_readOffset + m_readLength <= m_totalBytes

File: ..\..\..\Services\File3\FileArchive.cpp(1046)

App: Gw2-64.exe

Pid: 7864

BaseAddr: 00007FF7BE810000

ProgramId: 101

Build: 102510

When: 2020-03-08T21:23:40Z

Uptime: 0 days 0:09:53

Flags: 0

 

*--> System <--*

Name: 56bee961

IpAddr: 192.168.42.6

Processors: 4 [GenuineIntel:6:14:5]

OSVersion: Windows 6.1 (64 bit)

 

*--> System Memory <--*

Physical: 5217MB/ 8158MB 63%

Paged: 5392MB/ 9438MB 57%

Virtual: 134213177MB/134217727MB 3%

Load: 36%

CommitTotal: 4045MB

CommitLimit: 9438MB

CommitPeak: 7215MB

SystemCache: 5286MB

HandleCount: 58386

ProcessCount: 153

ThreadCount: 1580

 

*--> Process Memory <--*

Private: 224MB

WorkingSet: 229MB

PeakWorkingSet: 322MB

PageFaults: 54339142

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 169.71 5651

Programmer Data 82.78 755

Uncategorized 80.49 4141

Collections 48.09 72

Dictionary 48.09 41

I/O 34.43 542

Archive 27.09 48

Collide Havok 6.45 755

Collide 6.45 755

Download 5.65 13

File Service 1.24 12

Asset Service 0.44 464

Networking 0.10 12

Event 0.07 2

Game 0.05 56

Engine 0.02 12

Content 0.02 1

Threading 0.01 16

Model-Programmer 0.01 1

File Core 0.00 5

BTree 0.00 6

CharClient 0.00 5

Services 0.00 8

Text 0.00 1

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 80.49 4141

Dictionary 48.09 41

Archive 27.09 48

Collide Havok 6.45 755

Download 5.65 13

File Service 1.24 12

Asset Service 0.44 464

Networking 0.10 7

Event 0.07 2

Game 0.02 46

Content 0.02 1

Threading 0.01 16

Model-Programmer 0.01 1

Collections 0.01 24

Engine 0.01 6

File Core 0.00 5

BTree 0.00 6

CharClient 0.00 5

Services 0.00 8

Text 0.00 1

UI 0.00 14

Programmer Data 0.00 2

Agent 0.00 1

String 0.00 8

 

*--> DllList <--*

00007FF7BE810000 - D:\Guild Wars 2\Gw2-64.exe

00007FFC45B80000 - C:\Windows\SYSTEM32\ntdll.dll

00007FFC45950000 - C:\Windows\System32\KERNEL32.DLL

00007FFC433B0000 - C:\Windows\System32\KERNELBASE.dll

00007FFC40880000 - C:\Windows\SYSTEM32\apphelp.dll

00007FFBFA610000 - C:\Windows\SYSTEM32\AcLayers.DLL

00007FFC45240000 - C:\Windows\System32\msvcrt.dll

00007FFC43FE0000 - C:\Windows\System32\USER32.dll

00007FFC42C00000 - C:\Windows\System32\win32u.dll

00007FFC45550000 - C:\Windows\System32\GDI32.dll

00007FFC43A90000 - C:\Windows\System32\gdi32full.dll

00007FFC42B60000 - C:\Windows\System32\msvcp_win.dll

00007FFC43890000 - C:\Windows\System32\ucrtbase.dll

00007FFC45850000 - C:\Windows\System32\SHLWAPI.dll

00007FFC43C30000 - C:\Windows\System32\combase.dll

00007FFC45660000 - C:\Windows\System32\RPCRT4.dll

00007FFC436C0000 - C:\Windows\System32\bcryptPrimitives.dll

00007FFC452E0000 - C:\Windows\System32\ADVAPI32.dll

00007FFC458B0000 - C:\Windows\System32\sechost.dll

0000025F0A280000 - C:\Windows\SYSTEM32\sfc.dll

00007FFC36BA0000 - C:\Windows\SYSTEM32\WINSPOOL.DRV

00007FFC42A80000 - C:\Windows\System32\kernel.appcore.dll

00007FFC43A60000 - C:\Windows\System32\bcrypt.dll

00007FFC41370000 - C:\Windows\SYSTEM32\PROPSYS.dll

00007FFC45140000 - C:\Windows\System32\OLEAUT32.dll

00007FFC45A10000 - C:\Windows\System32\shcore.dll

00007FFC41F70000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL

00007FFC2E4F0000 - C:\Windows\SYSTEM32\sfc_os.DLL

00007FFC2D7C0000 - C:\Windows\SYSTEM32\SortWindows61.dll

00007FFC45210000 - C:\Windows\System32\IMM32.DLL

00007FFC44A80000 - C:\Windows\System32\WS2_32.dll

00007FFC41570000 - C:\Windows\SYSTEM32\VERSION.dll

00007FFC43660000 - C:\Windows\System32\WINTRUST.dll

00007FFC42AA0000 - C:\Windows\System32\MSASN1.dll

00007FFC43740000 - C:\Windows\System32\CRYPT32.dll

00007FFC3EE30000 - C:\Windows\SYSTEM32\WTSAPI32.dll

00007FFC3F3A0000 - C:\Windows\SYSTEM32\WINMM.dll

00007FFC454D0000 - C:\Windows\System32\PSAPI.DLL

00007FFC44920000 - C:\Windows\System32\ole32.dll

00007FFC44180000 - C:\Windows\System32\SHELL32.dll

00007FFC3F370000 - C:\Windows\SYSTEM32\WINMMBASE.dll

00007FFC42B10000 - C:\Windows\System32\cfgmgr32.dll

00007FFC42C30000 - C:\Windows\System32\windows.storage.dll

00007FFC42A60000 - C:\Windows\System32\profapi.dll

00007FFC42AC0000 - C:\Windows\System32\powrprof.dll

00007FFC42A50000 - C:\Windows\System32\UMPDC.dll

00007FFC43A40000 - C:\Windows\System32\cryptsp.dll

00007FFC415E0000 - C:\Windows\SYSTEM32\MSACM32.dll

00007FFC36EC0000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.657_none_17b0a85e6da0b266\gdiplus.dll

00007FFC33290000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.657_none_2a27eafe46699ec9\COMCTL32.dll

00007FFC2D630000 - C:\Windows\SYSTEM32\USP10.dll

00007FFC2E4C0000 - C:\Windows\SYSTEM32\Secur32.dll

00007FFC37A30000 - C:\Windows\SYSTEM32\MSIMG32.dll

00007FFC42430000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL

00007FFC42940000 - C:\Windows\SYSTEM32\SSPICLI.DLL

00007FFC30320000 - C:\Windows\SYSTEM32\dbghelp.dll

00007FFC41730000 - C:\Windows\SYSTEM32\dxcore.dll

00007FFC40A40000 - C:\Windows\system32\uxtheme.dll

00007FFC3D5D0000 - C:\Windows\SYSTEM32\cryptnet.dll

00007FFC44B00000 - C:\Windows\System32\imagehlp.dll

00007FFC41DD0000 - C:\Windows\system32\rsaenh.dll

00007FFC41670000 - C:\Windows\SYSTEM32\gpapi.dll

00007FFC44870000 - C:\Windows\System32\clbcatq.dll

00007FFC41B60000 - C:\Windows\SYSTEM32\ntmarta.dll

00007FFC2D610000 - C:\Windows\system32\napinsp.dll

00007FFC299E0000 - C:\Windows\system32\pnrpnsp.dll

00007FFC42260000 - C:\Windows\System32\mswsock.dll

00007FFC41FB0000 - C:\Windows\SYSTEM32\DNSAPI.dll

00007FFC44AF0000 - C:\Windows\System32\NSI.dll

00007FFC414D0000 - C:\Windows\System32\winrnr.dll

00007FFC3F0F0000 - C:\Windows\system32\NLAapi.dll

00007FFC29610000 - C:\Windows\system32\wshbth.dll

00007FFC3D0A0000 - C:\Windows\System32\fwpuclnt.dll

00007FFC34A80000 - C:\Windows\System32\rasadhlp.dll

00007FFC45390000 - C:\Windows\System32\msctf.dll

00007FFC34520000 - C:\Windows\System32\TextInputFramework.dll

00007FFC3D920000 - C:\Windows\System32\CoreUIComponents.dll

00007FFC40670000 - C:\Windows\System32\CoreMessaging.dll

00007FFC3DC50000 - C:\Windows\SYSTEM32\wintypes.dll

00007FFC3D390000 - C:\Windows\SYSTEM32\WindowsCodecs.dll

 

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

 

*--> SerialLoader0 Thread 0x1fa0 <--*

 

*--> Trace <--*

Pc Rt : Args

00007ff7`be9a207c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`beadf345 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`beae28a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`beabdfa8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`beabe8c2 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`beb0e335 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`be998d01 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`beb27589 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffc`45967bd4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffc`45beced1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Thread registers <--*

rax=0000000000000001 rbx=00007ff7bfe0c5d8 rcx=000000df91bff470

rdx=00007ff7bfe0c5d8 rsi=0000000000000416 rdi=00007ff7bfe0c7f0

rip=00007ff7be9a201d rsp=000000df91bff410 rbp=00000000001b765d

r8=0000000000000416 r9=000000df91bff930 r10=0000000000000000

r11=000000df91bff930 r12=0000000000000000 r13=0000000000000000

r14=0000025f1103a470 r15=0000000000000000

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

 

rbx-32 00007FF7BFE0C5B8 00007ff7`beadfc70 00007ff7`be816b40 00007ff7`beae25e0 00007ff7`beae1600

rbx +0 00007FF7BFE0C5D8 2e2e5c2e`2e5c2e2e 65636976`7265535c 5c33656c`69465c73 68637241`656c6946

rbx+32 00007FF7BFE0C5F8 00707063`2e657669 2e657565`75715f6d 3d202928`64616548 00004c4c`554e203d

rcx-32 000000DF91BFF450 00007ff7`be9a201d 000000df`91bff410 00000000`001b765d 0000025f`0a3a0000

rcx +0 000000DF91BFF470 0000025f`0c8547d0 00000000`00000080 00000000`00000000 000000df`91bffc40

rcx+32 000000DF91BFF490 00000000`00000000 00000000`00000000 00001f80`0010000f 0053002b`002b0033

rdx-32 00007FF7BFE0C5B8 00007ff7`beadfc70 00007ff7`be816b40 00007ff7`beae25e0 00007ff7`beae1600

rdx +0 00007FF7BFE0C5D8 2e2e5c2e`2e5c2e2e 65636976`7265535c 5c33656c`69465c73 68637241`656c6946

rdx+32 00007FF7BFE0C5F8 00707063`2e657669 2e657565`75715f6d 3d202928`64616548 00004c4c`554e203d

r9-32 000000DF91BFF910 00000000`00000000 00007ff7`bf4d5900 00000000`00000000 000000df`91bffa70

r9 +0 000000DF91BFF930 00000000`001b765d 00007ff7`be99564e 0000c2c9`2a7305e7 0000025f`0c38d040

r9+32 000000DF91BFF950 00000000`00000004 0000025f`0c38d040 00000000`00002220 00007ff7`beadf345

 

*--> Code <--*

00007ff7`be9a1ffd 488bf941 8bf0488d 0d5614c5 01488bda H..A..H..V...H..

00007ff7`be9a200d e87e73fe ff488d4c 2460ff15 1b733d01 .~s..H.L$`...s=.

00007ff7`be9a201d 488b8424 58010000 4c8d0564 a13e0148 H..$X...L..d.>.H

00007ff7`be9a202d 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D

00007ff7`be9a203d 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.

00007ff7`be9a204d 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

 

*--> Stack <--*

000000df`91bff410 00000000`0000000f 00000000`00000000 00001f80`0010000f 0053002b`002b0033 ........................3.+.+.S.

000000df`91bff430 000000df`91bff450 000000df`91bff470 00000000`00000000 00007ffc`45bca1c4 P.......p..................E....

000000df`91bff450 00007ff7`be9a201d 000000df`91bff410 00000000`001b765d 0000025f`0a3a0000 . ..............]v........:._...

000000df`91bff470 0000025f`0c8547d0 00000000`00000080 00000000`00000000 000000df`91bffc40 .G.._...................@.......

000000df`91bff490 00000000`00000000 00000000`00000000 00001f80`0010000f 0053002b`002b0033 ........................3.+.+.S.

000000df`91bff4b0 00000202`002b002b 000000df`91bffc40 00000000`00000000 00000000`00000000 +.+.....@.......................

000000df`91bff4d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 ................................

000000df`91bff4f0 000000df`91bff470 00007ff7`bfe0c5d8 00007ff7`bfe0c5d8 000000df`91bff410 p...............................

000000df`91bff510 00000000`001b765d 00000000`00000416 00007ff7`bfe0c7f0 00000000`00000416 ]v..............................

000000df`91bff530 000000df`91bff930 00000000`00000000 000000df`91bff930 00000000`00000000 0...............0...............

000000df`91bff550 00000000`00000000 0000025f`1103a470 00000000`00000000 00007ff7`be9a201d ........p..._............ ......

000000df`91bff570 00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00001f80 ................................

000000df`91bff590 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff5b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff5d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff5f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff610 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff630 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff650 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff670 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff690 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff6b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff6d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff6f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000df`91bff710 00000000`00000000 00000000`000431e8 00000000`00000050 00007ff7`be996ac7 .........1......P........j......

000000df`91bff730 00000000`00000050 0000025f`0a2e0000 00000000`00000001 00000000`00000088 P..........._...................

000000df`91bff750 00000000`00000060 00007ff7`be9970f5 0000025f`0a2e02d0 00000000`00000000 `........p.........._...........

000000df`91bff770 00000000`00000050 00000000`00000000 00000000`00000008 00000000`00000006 P...............................

000000df`91bff790 00000000`00000060 00007ffc`45bad04a 0000025f`0a3a0000 00007ffc`45bbba17 `.......J..E......:._......E....

000000df`91bff7b0 0000025f`0a2e0000 000000df`00000000 0000025f`0c38d040 00007ffc`45bad04a ...._...........@.8._...J..E....

000000df`91bff7d0 00000000`2a730000 00000000`45bd0000 00000000`00000000 00000000`00000000 ..s*.......E....................

000000df`91bff7f0 00000000`0000000c 00007ff7`be99b91e 00000000`00000000 00000000`00000000 ................................

 

 

[Nayaru.4716]

Hi mods please move this to tech support forum so maybe someone who can support me technically will look at this and maybe reply with something... I'm really hoping for a better solution than to spend the next week re-downloading the game :/

[Inculpatus cedo.9234]

For an individualized response, you can contact the Tech CS Team via the 'Support' link.

 

Good luck.

[Khisanth.2948]

> @"Nayaru.4716" said:

> 6) Repair program "Not responding" so I changed it to compatibility mode for windows 7 > it started fine and didn't freeze.

 

Not responding is actually normal. You should have just left it alone. The reason you get the "Not responding" from windows is because when the program is in repair mode it ignores everything except that one task. As a result attempting to interact with the window will get little to no response from the program resulting in the "Not responding" status from windows.

 

If you really want to see if it is still doing anything you should check Resource Monitor's disk activity tab.

 

> 7) Repair got stuck at around 75% so I closed it and open the client > It downloaded around 8000 files.

 

As with above it makes a difference to know if it is actually stuck or simply ignoring your attempts at interacting with it.

 

> @"Nayaru.4716" said:

> *--> Crash <--*

> Assertion: m_readOffset + m_readLength <= m_totalBytes

> File: ..\..\..\Services\File3\FileArchive.cpp(1046)

> App: Gw2-64.exe

 

It is always this error? That assertion failure means either the file or drive is corrupt or possibly something is interfering with disk reads. Might be some antivirus/other security program if it thinks GW2 is doing something it disagrees with. You can check the Windows Event Viewer to see if it is a drive issue.

[Nayaru.4716]

Woah thanks so much for that info!

 

SO I've installed this on a D drive that is installed on the computer as the main C drive is only 116GB strong and the D is about 450GB - but I this was ok before i finished downloading the whole game. Perhaps something happened at the latter end of the download process.. I'll run repair in non-comp mode and leave it frozen for the rest of the day to confirm if it's actually freezing or if I'm just impatient. I most certainly am impatient.... but yes. Thank you =)

 

Edit: I checked the log and a few crashes had that error. The repair crashed again with it too. Sooo I guess I gotta reinstall. Oh well, here goes!

 

Update: I've re-installed to "Playable" and have been running just fine for the last hour using the same install directory. Will update again once the whole thing is completed.

 

Update 19th March: Fully downloaded and everything is working just fine. =)