Storyline Disconnects - [Merged]

[Grog.6501]

So frustrating to continually have to repeat story mode missions because of disconnects at the end of the missions.

[Sparky.7851]

This is the one thing that is killing this game for me. I can play 10+ hours non-stop and not get a single disconnect doing normal stuff, even leave my PC afk whilst I eat dinner and it is still there when I get back, but get into a story mission with a cutscene and It will most likely disconnect after that cutscene. Extremely frustrating when its been one that has taken a long while to get through. There is definitely something wrong with the way the code keeps open a connection to the server when switching from normal play to cutscenes.

 

I have 200+ fibre connection to the house. Every other online game I play has no issues at all. It's only something that happens with Guild Wars 2. I have tried the various solutions suggested on the forums (Link below) and still it happens. Logged a ticket and get no help at all, and no explanation as to what is causing the issue. "Packet loss" was the last thing that was blamed, but when I provide details that point to one of their servers being the cause of that (54.239.101.97) it just gets ignored.

 

At the end of the day though I don't supposed Arenanet really cares. They have my money, there's no sub for them to lose here. I was even fool enough to have purchased the latest expansion but not sure I'll even get to play it at this rate.

 

https://en-forum.guildwars2.com/discussion/23404/tech-assist-issue-i-disconnected-from-a-instance-during-a-cut-scene-or-cinematic#latest

 

 

 

[Sparky.7851]

Trying the suggestion at https://en-forum.guildwars2.com/discussion/23404/tech-assist-issue-i-disconnected-from-a-instance-during-a-cut-scene-or-cinematic#latest but so far still having to constantly repeat story content when it locks up coming out of a cutscene.

 

I have a very stable 200meg connection and can play GW2 for a 12hr+ stint and the only time I ever get disconnected is in a story mission after a cut-scene. (and usually a really long one).

[Amanda Whitemoon.6173]

i have this for a long time, i get the disconnect the moment i dont move for like 5 seconds, i always keep moving around especially during NPC conversations, else i DC.

[Lyp Sao.1375]

_Tonight I had a dream_

 

OPTIONS

**[x] Skip all cutscenes**

 

:o

 

[Nanette.1364]

I'm very tired of getting disconnected during story lines, if Arena doesn't fix I will either stop doing the story lines or I will stop the game altogether. I get disconnected at the end of a long story line and it happens around 50% of the time. It's nonsense and they need to get this S*&^ fixed asap. I never have this issue with other games and it's a known issue so why don't they fix it? Also, when submitting a ticket a person has to type too much information, my guess that is discourage submitting a ticket. I'm almost DONE with this game.

[Jeffrey Vaughn.1793]

We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

[TexZero.7910]

> @"Jeffrey Vaughn.1793" said:

> We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

 

We'd love to but a lot of the time it's a flat out kick to character select (or game termination). So we couldn't submit a bug report using the in-game function as that would report the wrong gamestate.

 

Having run into the issue myself a few times i can say that it generally occurs with lengthy monologues and something changing state in the environment be it a door (see Joko and The Departed) or elevator (see the Char and Roof Escape in the recent LS chapter).

[Red Haired Savage.5430]

I bet it's the Inquest doing it, they don't want you to find their nefarious plans.

[Zee.5348]

I never disconnect during normal play or in dungeons. But it almost always happens after a cutscene in a story mission. Usually the ones that can't be skipped, and usually during the long 30mins ones. When I drop out of the story instance it just sits there with the Film-Reel over the characters head and nothing responds. Then the connection drops. I can log straight back in again and do it all over again. Some of these are taking half a dozen attempts to eventually get past which is wasted time and completely ruins the story immersion. Very frustrating.

 

 

 

 

[Sparky.7851]

Have tried the 'Heart of the Volcano' story mission 3 times now. Every time I get to the very last cutscene, it plays out (no skip option) and throws me back to the entrance to the instance with a film reel over my head to indicate I am in a cutscene. Then just sits there and eventually drops connection with a (7:11:3:191:101). I can play for 10+ hours on the trot doing events and other stuff without a disconnect. But story missions seem to do this more often than not these days.

 

Whatever Arenanet does when in these forced cut-scenes (or most likely the switching back out of them), the connection to the server really doesn't like it. This is killing the game for me and driving my wife (who also plays) crazy to the point where she's starting to not want to log in anymore. And having both purchased PoF, we haven't even gotten to it yet)

 

Have logged a ticket.... will log another if it helps. Or please suggest anything else I can do to try to troubleshoot this and I will try it.

 

So many threads about this issue and so little progress made.

 

 

 

 

 

 

[Llethander.3972]

This last week I have noticed a far, far better experience with regards to story disconnects than in recent months in that I haven't actually been disconnected at all. In addition, incidents of momentary latency spikes have also decreased. It's been pretty nice. I'm hoping it lasts.

[Kraggy.4169]

> @"Jeffrey Vaughn.1793" said:

> We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

 

Seems a common problem is that you FORCE people to watch a video which then seems to cause a DC .. why are these videos deemed oh so important they can't be skipped anyway?

[jediwolf.8724]

Almost always during cut scenes. Once I get into a story and it disconnects during a cut scene. Next time I do the story the disconnects is at the exact same

point. I have a character waiting at the departed. I disconnected twice right after fight Balthazar.

 

[Jeffrey Vaughn.1793]

> @"Kraggy.4169" said:

> why are these videos deemed oh so important they can't be skipped anyway?

 

It varies, but (for example) when playing co-op things can go awry if some players skip the cinematic and are able to interact with the game world while other players are still watching the cinematic. The cinematic might also be used as to cover up long distance teleports that would normally require a load screen.

[jediwolf.8724]

Most of the time I am soloing a story when I disconnect.

[Red Haired Savage.5430]

> @"jediwolf.8724" said:

> Most of the time I am soloing a story when I disconnect.

 

Yes but I'm guessing the cinematics Jeffrey is talking about are going to be the same if you're with someone or running solo.

[jediwolf.8724]

Does anyone remember having this issue before HOT came out?

For me it seems to have started with Heart of Thorns and has spread from there.

Perhaps something changed in the programing?

[TexZero.7910]

> @"jediwolf.8724" said:

> Does anyone remember having this issue before HOT came out?

> For me it seems to have started with Heart of Thorns and has spread from there.

> Perhaps something changed in the programing?

 

No, i don't recall it happening Pre-HoT. But a lot changed with HoT. We moved into full voiced acted cutscenes and a lot more mechanically demanding things happen behind the scenes.

[Deathanizer.3716]

> @"Jeffrey Vaughn.1793" said:

> We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

 

It's really strange, I made two clone pc's for myself and my wife, we're both on the same internet connected to the router with ethernet cables and ONLY I get these disconnects.

[Taygus.4571]

> @"Jeffrey Vaughn.1793" said:

> We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

 

I think story instances don't cope with lag. Open world does but the instances disconnect. It also seems to be when the "movie scenes" play but that again seems connected to the game not being able to communicate as quickly as it would like, so it disconnects.

 

That's my experience anyway.

 

If you can't reproduce to fix, do you think there's any possibility of check points. .OR, letting people join others story instances after they've started...i know people could choose to skip content this way. ..but if they do..does it really matter?

 

@OP, I rarely do story instances now. In fact I've started to spend more time in WvW and discovered an interest for that kind of gameplay.

[Taygus.4571]

> @"Jeffrey Vaughn.1793" said:

> > @"Kraggy.4169" said:

> > why are these videos deemed oh so important they can't be skipped anyway?

>

> It varies, but (for example) when playing co-op things can go awry if some players skip the cinematic and are able to interact with the game world while other players are still watching the cinematic. The cinematic might also be used as to cover up long distance teleports that would normally require a load screen.

 

I would rather a load screen honestly. If that's what you're doing..loading during cinematics, maybe that's part of the problem?

 

As for group..you could just..not allow skips if in a party or have a check screen "with cinematics or without" before entering.

 

 

@jediwolf, I also don't recall disconnects in story pre-HoT.

[atheria.2837]

> @"Jeffrey Vaughn.1793" said:

> We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

 

Many of us aren't getting any help from customer service.

 

We're not even allowed to be seen here.

 

So how can we report glitches when GW2 staff are abusing us?

[Razoozle.2176]

I find this very irritating, I have had to go through fighting Zhaitan twice, and the very long story chapter before that one, too... Please fix this or add checkpoints, maybe both. I noticed there are "checkpoints" in the expansion stories, but this should be base-game too.

[Lanhelin.3480]

> @"jediwolf.8724" said:

> Almost always during cut scenes. Once I get into a story and it disconnects during a cut scene. Next time I do the story the disconnects is at the exact same

> point. I have a character waiting at the departed. I disconnected twice right after fight Balthazar.

 

Currently I'm playing the personal story in core tyria, and so far was disconnected in two instances that I had to play again. One was where Ebonheart had to be freed of separatists just after the center was cleared, the other one was where I had to recruit two charr who were captured right after the talking cut scene in the ruins. In both cases my character was stuck with the watching-a-movie-symbol above his head for a few seconds, buttons had no impact anymore, until I got kicked to character selection. When I replayed the missions I just skipped all the cut scenes and could complete the missions.

 

These missions weren't the first ones I played after logging in when the dcs occurred, but the fourth or fifth ones.

System: Win 10 64bit, 16 GB Ram, Nvidia GTX 1060 3GB, GW2 is installed on a SSD

 

On another system (notebook, Win 10 64bit, 8 GB Ram, AMD integrated graphics card 2GB) I had dc's in about every second PoF-Story Mission, and they always happened because something that should happen/appear/disappear, aso. did not load. E.g. near the end of the first PoF-Mission I got several dc's with different characters after talking to the villager and right before the charr companion should give me the fire extinguisher. And there is no cut scene at all at this point. There should appear the I-have-to-say-something symbol above the charr's head before talking to him and getting the extinguisher, but this did not happen and this or something else right after talking to the villager resulted in a dc.