Reynbow.9257 Posted May 13, 2018 Share Posted May 13, 2018 I have just downloaded the original game again but can't log in. It is saying my password is wrong, but I know it's right cause I'm using the same password for Guild Wars 2. But I guess not. It's not letting me log in despite being able to log in to the website and seeing both my Guild Wars 1 and 2 purchases. So, anyone know how to reset the password? EDIT: Actually I think it might be that I can't remember the character name... How do I even find that? Link to comment Share on other sites More sharing options...
Linken.6345 Posted May 13, 2018 Share Posted May 13, 2018 talk to support. Link to comment Share on other sites More sharing options...
Healix.5819 Posted May 13, 2018 Share Posted May 13, 2018 If your GW1 account is linked to your GW2 account, your GW2 login is your GW1 login. If you can't remember a GW1 character name and have no way of looking it up, such as old screenshots, you can only contact support. Link to comment Share on other sites More sharing options...
Reynbow.9257 Posted May 13, 2018 Author Share Posted May 13, 2018 It's definitely the character names I'm not remembering... Why is this even a thing. I contacted support when I posted this... No response... Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 13, 2018 Share Posted May 13, 2018 You should have received the almost-immediate automated reply; if not, check you spam/junk folders. Due to high volume, ticket responses from the CS Team are running up to 10 days at this time, so patience is key. Good luck. Link to comment Share on other sites More sharing options...
Reynbow.9257 Posted May 14, 2018 Author Share Posted May 14, 2018 I've still yet to receive a response. Not a single response... All I need to know is a character name and I've not even had a reply.  Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted May 14, 2018 Share Posted May 14, 2018 As Inculpatus said above, support is currently backed up, with some tickets taking up to 10 days or so to be resolved. So, try to be patient. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 14, 2018 Share Posted May 14, 2018 Did you, or did you not, receive the near-immediate automated reply? (It won't show up in the Support page.) Do be aware: even at the best of times, the CS Team allows 72 hours for responses. (Does the Support Ticket page allow custom pictures? I've never seen that before.) Link to comment Share on other sites More sharing options...
Reynbow.9257 Posted May 14, 2018 Author Share Posted May 14, 2018 > @"Inculpatus cedo.9234" said: > Did you, or did you not, receive the near-immediate automated reply? (It won't show up in the Support page.) > > Do be aware: even at the best of times, the CS Team allows 72 hours for responses. > > (Does the Support Ticket page allow custom pictures? I've never seen that before.) The "thanks for contacting support" email? Yeah I did. Link to comment Share on other sites More sharing options...
Linken.6345 Posted May 15, 2018 Share Posted May 15, 2018 > @"Reynbow.9257" said: > > @"Inculpatus cedo.9234" said: > > Did you, or did you not, receive the near-immediate automated reply? (It won't show up in the Support page.) > > > > Do be aware: even at the best of times, the CS Team allows 72 hours for responses. > > > > (Does the Support Ticket page allow custom pictures? I've never seen that before.) > > The "thanks for contacting support" email? Yeah I did. then just wait atleast 72 hours seems like they are swamped atm and it may take longer mate. Once had it take 12 days and I forgot I had put in a support ticket =) Link to comment Share on other sites More sharing options...
Reynbow.9257 Posted May 15, 2018 Author Share Posted May 15, 2018 > @"Linken.6345" said: > > @"Reynbow.9257" said: > > > @"Inculpatus cedo.9234" said: > > > Did you, or did you not, receive the near-immediate automated reply? (It won't show up in the Support page.) > > > > > > Do be aware: even at the best of times, the CS Team allows 72 hours for responses. > > > > > > (Does the Support Ticket page allow custom pictures? I've never seen that before.) > > > > The "thanks for contacting support" email? Yeah I did. > > then just wait atleast 72 hours seems like they are swamped atm and it may take longer mate. > Once had it take 12 days and I forgot I had put in a support ticket =) Well, with the complete inability to log in, I wont forget... Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted May 15, 2018 Share Posted May 15, 2018 > @"Reynbow.9257" said: > I have just downloaded the original game again but can't log in. It is saying my password is wrong If you have linked your GW1 and GW2 accounts, the password for your GW1 account has automatically been changed - it now equals the one you use for GW2. You can no longer have two different passwords - you change one, you automatically change the other. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 16, 2018 Share Posted May 16, 2018 > @"Ashantara.8731" said: > > @"Reynbow.9257" said: > > I have just downloaded the original game again but can't log in. It is saying my password is wrong > > If you have linked your GW1 and GW2 accounts, the password for your GW1 account has automatically been changed - it now equals the one you use for GW2. You can no longer have two different passwords - you change one, you automatically change the other. Pretty sure the OP stated that the issue is the necessary Character Name. Link to comment Share on other sites More sharing options...
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