eko.7815 Posted June 6, 2018 Share Posted June 6, 2018 Hello i would like to know what can be the cause of this ? someone sent a wind catcher backpack skin to the account via mail and then a day or 2 later the account was banned for 252 hours? please can i get some help with this ? regards. Link to comment Share on other sites More sharing options...
Offair.2563 Posted June 6, 2018 Share Posted June 6, 2018 Sounds odd as its a tradeable item and can just buy/put it on the Trade Post. Link to comment Share on other sites More sharing options...
Ayrilana.1396 Posted June 6, 2018 Share Posted June 6, 2018 Contact support. They’re currently running around 10 days before they can get back to you. Link to comment Share on other sites More sharing options...
eko.7815 Posted June 6, 2018 Author Share Posted June 6, 2018 exactly the item is tradeable so i dont understand why this has happened. 10 days before they get back to me? might as well wait out the 10 days ban. lol Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted June 6, 2018 Share Posted June 6, 2018 You can check yourself if you may have breached the [Rules of Conduct](https://www.guildwars2.com/en/legal/guild-wars-2-rules-of-conduct/ "Rules of Conduct") or the [GW2 User agreement](https://www.guildwars2.com/en/legal/guild-wars-2-user-agreement/ "GW2 User agreement"). If you can not think of anything violating these: Contact support by [submitting a support ticket](https://help.guildwars2.com/hc/en-us/requests/new "submitting a support ticket"). Only they can see why your account was tempbanned "suspended" and explain it to you, and if it turns out to be in error: remove the ban. We as fellow player / forum users cannot help you, other than redirect you to support. Link to comment Share on other sites More sharing options...
Healix.5819 Posted June 6, 2018 Share Posted June 6, 2018 The launcher should give you a vague reason for the ban. If it was for the mail, the reason should be assisting in real money trading. They do ban for this, thinking the item was obtained through RMT. Link to comment Share on other sites More sharing options...
ArenaNet Staff GM Magister.8736 Posted June 7, 2018 ArenaNet Staff Share Posted June 7, 2018 > @"eko.7815" said: > Hello > > i would like to know what can be the cause of this ? someone sent a wind catcher backpack skin to the account via mail and then a day or 2 later the account was banned for 252 hours? please can i get some help with this ? > > regards. Hey there, Eko! I checked into this account and, oddly enough, I don't see a single disciplinary action or suspension on it. On top of that, there's no open tickets regarding it, either. If you're posting here from an alt about a main account that was blocked, then I'd be happy to investigate that for you a bit, but you were likely not suspended for just receiving the Wind Catcher Skin. If your account is banned for gold selling, then our team found fraudulent transactions and/or evidence of a hacked account pointing towards it. Link to comment Share on other sites More sharing options...
aandiarie.7195 Posted June 8, 2018 Share Posted June 8, 2018 I send gifts to friends sometimes. I hope this never happens to me :open_mouth: When I do I say in the mail something like happy bday when their bday rolls around or stuff like that. That's rough if they were banned just for giving you a gift. It's not even an expensive item O_O Link to comment Share on other sites More sharing options...
Ray Koopa.2354 Posted June 8, 2018 Share Posted June 8, 2018 If you would have read the GM post right above yours, you would know that's not the reason for a ban. Link to comment Share on other sites More sharing options...
SlippyCheeze.5483 Posted June 8, 2018 Share Posted June 8, 2018 > @"aandiarie.7195" said: > I send gifts to friends sometimes. I hope this never happens to me :open_mouth: When I do I say in the mail something like happy bday when their bday rolls around or stuff like that. That's rough if they were banned just for giving you a gift. It's not even an expensive item O_O This absolutely, without question, does not cause bans. Sending people stuff in the mail, even without any text at all, just the item, is absolutely fine. Happens a whole bunch in our guild, and neither the senders (including me) or the recipients (including me) have ever been banned for it. The one exception might -- **might** -- be if you engage in RMT or something, at roughly the same time you sent the stuff, and when your account gets banned, ANet also think the other player was part of the RMT activity. It is ... how to put it ... rather an unlikely situation to pop up in real life. Link to comment Share on other sites More sharing options...
Feirlista Xv.1425 Posted June 11, 2018 Share Posted June 11, 2018 I’ve send items to friends and guildmates all the time without text in the mail, but I avoid sending anything to random players or will not exempt anything from random players. Here is possibly what happen, someone’s sent you the backpack by mistake and you didn’t respond to the sender to get it back now I’m not sure if that would be a bannible offense but the player that sent you the backpack could have reported you fore some type of scamming. Link to comment Share on other sites More sharing options...
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