ArenaNet Support Not Replying to my support tickets?

[spetsvik.1379]

I've not had any success with the support staff responding to my tickets.

I've been waiting for about 2-3 weeks and have not heard since. Several years ago the support team would get back to me in a decent frame of time.

 

Basically I'm trying to retrieve an old GW1 account, I have the phyiscal copy of the cards with the cd keys. But I can't remember my login name, nor the characters name or passwords because its been many years since I've accessed my old GW1 account.

Has anyone had any success in getting a hold of anyone in the support team?

[DaeK.3925]

Have a similar issue, where im trying to recover my old gw1 account, been waiting for 13 days so far.

[Blocki.4931]

https://en-forum.guildwars2.com/discussion/39093/customer-support-ticket-response-times-merged#latest

[spetsvik.1379]

So I managed to log back into my old account, was playing it just before. I linked it to my GW2 account and then after was not able to reconnect due to network 244 error. Managed to authenticate it after doing some reading, now when i log into the arenanet account for my old account. It says I need to rebuy Guild Wars? I can't log back in because i keep getting network error 244..

[spetsvik.1379]

nvm, i managed to get it working. I had to use my tied account login and name.

[Linken.6345]

Dont forget to reply to support ticket email that you dont need any help anymore.