More options for reporting

[Alec B.8905]

basically the title. We need more options to report people. the current options are WAY too vague. Just today i saw a person running around with an EXTREMELY inappropriate guild name and I have no way of reporting him properly without using a different option. I don't want people to see that in the guild wars community.

[kharmin.7683]

Make your best guess when you make the report. Anet will figure it out.

[Loosmaster.8263]

Isn't there one for inappropriate character name? Even though it's to the character, Anet can still see the guild tag and figure out your report.

[RoseofGilead.8907]

I agree that it'd be nice to have a dedicated option for that. But, for future reference, you can use the "inappropriate character name" option. You can also take a screenshot, create a support ticket, and attach the screenshot (or a link to the screenshot) to your ticket.

[Illconceived Was Na.9781]

Actually, I would like it better if the categories were more vague. All the pull down does is assign the initial team who takes a look. Regardless of the choice, some protocols will always be followed; the selection only affects whether and which other things also need to happen. For example, pretty much any report investigation requires a look at chat & "GPS" logs. So it would probably be easier if the categories were more broad so we didn't get hung up so much on worrying about which pull down applied.

 

* Inappropriate Name (including character, pet, guild)

* Inappropriate Chat (including spam, personal attacks, unacceptable word choice, ...)

* Exploit (including botting, selling gold, scamming, & people should consider filing a ticket instead, to offer specific details)

* LFG & Party/Squad Abuse (including inappropriate use of LFG, /kicks before final boss, ...)

* Other

 

Even better would be if we were able to type a 100-200 character explanation of what we're reporting, which we can do for /bug reports.

 

 

[alphafert.6730]

I wonder what the guild name is

[Pifil.5193]

Yep, I think Illconceived is correct, being able to type an explanatory note would be best.

[MithranArkanere.8957]

What we need isn't more report options, it is better descriptions and better use of the options we already have.

For example:

 

* Botting

* This should be changed to make it clear it also includes all sorts of cheating: exploiting bugs, third party tools, bots, afk farming, etc.

* Inappropriate Character Name

* This should be changed to include not just character names, but any player-input name: Character names, pet names, guild names, alliance names...

* Spamming

* This should be changed to also include illegal announcements like RMT offers and the like.

* Verbal Abuse

* This should include any form of harassment like constant whisper spam even if the harassers appear to be 'polite', including having your friends constantly whisper a person to distract them.

* Scamming

* This should not be limited to things like making a deal for some service like a raid sell, it also include things like being invited in a guild, requested to donate a lot, then getting kicked from the guild once you have no more materials.

* Selling Gold

* This should be merged with spamming.

* LFG System Abuse

* This should include things like getting kicked to let a guild member join before defeating the boss in a fractal, and recruiting for guilds or selling stuff in the LFG. Guild recruitment should have its own panel with a search feature.