accentially bought an outfit twice, please help to cancel the last transaction and send me back gems

[eulaula.7168]

Just transfered from wow, this is a good game indeed, however..

At 10:40+pm Nov 17, "Eulaula.7168" i was just checking my purchasing history and accidentally purchased the outfit that i already purchased today and repeatedly paid 700 gems for Nature's Oath Outfit, and i am just stupid "click take all" without sending it back to the seller, please help me to cancel it, as i found no way i can sell it to other user nor cancel the order.

 

I have not used, unlocked, or consumed the item... the item is still in my character "Eulaeula"

The item you purchased : Nature's Oath Outfit

A wiki link of the item in question (if available): https://wiki.guildwars2.com/wiki/Nature%27s_Oath_Outfit

When you bought the item: around At 10:40+pm Nov 17

The currency type you spent: 700 gems

The total amount you spent: 700 gems

A detailed description of your situation:

Please only cancel my repeated order of Nature's Oath Outfit, as i only need 1 outfit of Nature's Oath Outfit

Please do not cancel my expansion, as i love them!

Sincerely, Please help

 

https://help.guildwars2.com/hc/en-us/articles/360010367674?input_string=accentially+bought+an+outfit+twice%2C+please+help+to+cancel+the+last+transaction+and+send+me+back+the+gem

 

https://help.guildwars2.com/hc/en-us/requests/7142371

waiting for those gems back and those from ultimate bundle to purchase the wedding outfit and WL2+3... hope you guys have good gaming and welcome to join me!

[Linken.6345]

you have to put in a support ticket.

if you cant sign in try a diffrent browser or just send in a ticket anonymous

 

https://help.guildwars2.com/hc/en-us

[eulaula.7168]

GM asked me if only i could destroy the package before he can return the gem to me. Is it normal >.<? I just afraid of destroying it will be a state of used or consumed the item which violate the condition of return.

 

Below is the GM's answer.

Hey there eula,

Thanks for the patience while we reach out to everyone. I just got your ticket about spending gems on a second Natures outfit >__<. I can understand wanting to get this refunded as you can only use one. On this end I was able to get the gems returned to you, but on your end there is one request that I must make. Please destroy the second Natures outfit.

 

Please let us know if there is anything else we can look into for you.

Regards,

 

GM Drommen Juvel

Guild Wars 2 Support Team

http://help.guildwars2.com/

 

[eulaula.7168]

Yeah, the gems has returned and i just destroyed the outfit. Mark as experience.

Great thanks to the community and the GM.

[Illconceived Was Na.9781]

Super. Glad it worked out for you. Thanks for updating us with the news :)

[Linken.6345]

Yea they always as you to destroy it so they can see you dont use it anymore