ArenaNet Staff Ben Phongluangtham.1065 Posted June 8, 2019 ArenaNet Staff Share Posted June 8, 2019 Hey everyone. Just wanted to put up a quick note that we are actively investigating the issue with getting stuck unable to queue up for PvP matches. This bug is something that would come up occasionally in the past. A bit of simplified explanation: For a currently unknown reason, players are sometimes not removed from the roster (group) they were in during a PvP match. Then, when you try to queue up, the system sees that you're in an active roster and decides to do nothing. As this used to be somewhat rare, we created some scripts that comb the system looking for old rosters and clear them out, which would fix the problem. These scripts can only be run so often and against rosters of a certain age, since the automated tournament system keeps players in the same roster for longer periods and we don't want to destroy those rosters. In the last 2-3 weeks, the frequency of this bug has gone up dramatically and we're not sure why, though we have some thoughts on ways to work around it. We're currently in the process of building some additional logging to further help us track down the issue. We understand that this is extremely frustrating, it is for us as well. We'll keep you updated as we get more information. Link to comment Share on other sites More sharing options...
insane.7506 Posted June 8, 2019 Share Posted June 8, 2019 Ty Ben for communication . Link to comment Share on other sites More sharing options...
Falan.1839 Posted June 8, 2019 Share Posted June 8, 2019 Well, after 2 weeks or so Anet has finally acknowledged the problem exists. It's something, I guess. Link to comment Share on other sites More sharing options...
Leeches.7126 Posted June 8, 2019 Share Posted June 8, 2019 > @"Falan.1839" said: > Well, after 2 weeks or so Anet has finally acknowledged the problem exists. It's something, I guess. ![](https://i.gyazo.com/27e0209769be6ffc61a3edf05378516b.jpg "") meanwhile i'll just stare at this screen for approaching 6 hours now Link to comment Share on other sites More sharing options...
Leeches.7126 Posted June 8, 2019 Share Posted June 8, 2019 please fix my account its been bugged since 4.30 its now 11pm. I keep checking every few hours and its still broken. Is this just my account from now on? If so can i get a refund for everything? Link to comment Share on other sites More sharing options...
Sorem.9157 Posted June 9, 2019 Share Posted June 9, 2019 As much as i appreciate that it is at least acknowledged now, it is too late. The fact that it took over two weeks for this to be even mentioned by a developer, considering it ruined the end of the season for a significant number of people is still blatantly disrespectful and absurd. Despite the many awesome and wonderful things ArenaNet does in different areas, 0/10 on the way your team has managed this issue, with zero regards to ArenaNet's consumers. Personally, i'm offended by the way the community was threated, considering i have invested money, have brought people in and have spent over 6000 hours into this game myself. Shame. Link to comment Share on other sites More sharing options...
OutOfOrder.3719 Posted June 10, 2019 Share Posted June 10, 2019 Yes. A horrible way to end season 16 and prevented many players from obtaining those legend titles for the last time. Link to comment Share on other sites More sharing options...
Deus Fatorum.2473 Posted June 11, 2019 Share Posted June 11, 2019 > @"Leeches.7126" said: > > @"Falan.1839" said: > > Well, after 2 weeks or so Anet has finally acknowledged the problem exists. It's something, I guess. > > ![](https://i.gyazo.com/27e0209769be6ffc61a3edf05378516b.jpg "") > > meanwhile i'll just stare at this screen for approaching 6 hours now Got same bug, map select frozen on my screen as well. Link to comment Share on other sites More sharing options...
SlateSloan.3654 Posted June 12, 2019 Share Posted June 12, 2019 right now alot players got the bug that the button to go in queue not react. is like skill lag in wvw, you press the skill but nothing happens. Link to comment Share on other sites More sharing options...
Justified.9178 Posted June 12, 2019 Share Posted June 12, 2019 im stuck and cannot queue Link to comment Share on other sites More sharing options...
Susy.7529 Posted June 12, 2019 Share Posted June 12, 2019 > @"Leeches.7126" said: > please fix my account its been bugged since 4.30 its now 11pm. I keep checking every few hours and its still broken. Is this just my account from now on? If so can i get a refund for everything? You (and anybody else in your situation) won't get any refund most likely, but you can open a ticket to be able to queue again, despite it will take some days to get addressed due to Support response times. Link to comment Share on other sites More sharing options...
MissCee.1295 Posted June 12, 2019 Share Posted June 12, 2019 Great start to the season, being unable to even queue for PVP. This needs to be fixed asap! UPDATE: If you create/join a squad, then leave, it should "reset" & you can queue for matches again. Worked for me & several others who were in pvp lobby together. Link to comment Share on other sites More sharing options...
Synco.8203 Posted June 12, 2019 Share Posted June 12, 2019 Yeh, same issue here.... Seems a bulk of us have had this happen at the same time - I was playing several matches prior and all of a sudden I could not cue for the next. Funny enough it came after a 501 to 499 victory if this information is of any use. My gut feeling is that this is some intentional sabotage "trick" that few players know - that is, they get salty for losing a match and do "something" that locks everyone else in that roster and unable to cue. The only variable between matches is different players, and the rarity of occurrences suggests it might be player behavior causing it. I don't know for certain, but maybe they terminate their internet connection during final scoreboard or something.... i got no idea, but I would be thinking along these lines. Anyway, hope it's fixed soon. Cheers Link to comment Share on other sites More sharing options...
Azure The Heartless.3261 Posted June 13, 2019 Share Posted June 13, 2019 > @"Ben Phongluangtham.1065" said: > Hey everyone. Just wanted to put up a quick note that we are actively investigating the issue with getting stuck unable to queue up for PvP matches. This bug is something that would come up occasionally in the past. > > A bit of simplified explanation: For a currently unknown reason, players are sometimes not removed from the roster (group) they were in during a PvP match. Then, when you try to queue up, the system sees that you're in an active roster and decides to do nothing. As this used to be somewhat rare, we created some scripts that comb the system looking for old rosters and clear them out, which would fix the problem. These scripts can only be run so often and against rosters of a certain age, since the automated tournament system keeps players in the same roster for longer periods and we don't want to destroy those rosters. > > In the last 2-3 weeks, the frequency of this bug has gone up dramatically and we're not sure why, though we have some thoughts on ways to work around it. We're currently in the process of building some additional logging to further help us track down the issue. > > We understand that this is extremely frustrating, it is for us as well. We'll keep you updated as we get more information. Give the bug dishonored stacks for queue dodging. Link to comment Share on other sites More sharing options...
Profanity.6829 Posted June 15, 2019 Share Posted June 15, 2019 What a f*cking joke... Not only am i locked out of PvP, the "Map results" overlay is preventing my from doing **everything** in the game. Can't even switch to some PvE. This is absolutely rediculous for a "professional" company as ArenaNet/NCSoft... Link to comment Share on other sites More sharing options...
Remixex.2089 Posted June 15, 2019 Share Posted June 15, 2019 Yeah I'm stuck :( Cannot click ranked or unranked queues Link to comment Share on other sites More sharing options...
Skotlex.7580 Posted June 15, 2019 Share Posted June 15, 2019 > @"MissCee.1295" said: > UPDATE: If you create/join a squad, then leave, it should "reset" & you can queue for matches again. Worked for me & several others who were in pvp lobby together. Try this, people. Sounds like a much faster workaround than waiting for Anet to squash the bug. Link to comment Share on other sites More sharing options...
Legacy.7360 Posted June 16, 2019 Share Posted June 16, 2019 This work around is not working. I've been joining groups from LFGs and leaving several times, nada. Link to comment Share on other sites More sharing options...
MegaSimMan.2490 Posted June 16, 2019 Share Posted June 16, 2019 I've been experiencing the issue off and on for a few weeks now. It's incredibly annoying. Before it would work again after a few hours, but now I've been stuck being unable to queue for nearly 12 hours. Link to comment Share on other sites More sharing options...
Herrmann.5024 Posted June 16, 2019 Share Posted June 16, 2019 FIX, Hi guys, i fixed my bug by joining one of the "brawls", after the game it seems to working fine to join ranked/unraked again. Link to comment Share on other sites More sharing options...
Herrmann.5024 Posted June 16, 2019 Share Posted June 16, 2019 > @"Herrmann.5024" said: > FIX, Hi guys, i fixed my bug by joining one of the "brawls", after the game it seems to working fine to join ranked/unraked again. Update, it only worked once, sorry, now im back to unqueueable. Link to comment Share on other sites More sharing options...
Weindrasi.3805 Posted June 18, 2019 Share Posted June 18, 2019 This happened to me for the first time tonight. I am glad to hear it's a known glitch. When I asked about it in the PvP lobby, multiple players told me I was a "known afker and DCer" and couldn't join because I had been banned. That's not true, and it left me paranoid I'd been punished for something false. Link to comment Share on other sites More sharing options...
ArenaNet Staff Ben Phongluangtham.1065 Posted June 18, 2019 Author ArenaNet Staff Share Posted June 18, 2019 Hey everyone. Just wanted to give an update on this bug. We have a potential "bulwark" to the problem currently in testing. While not a fix, our hope is that it will reduce the time someone experiences the problem from potentially hours to minutes. Once this has gone through enough testing, we hope to be able to deploy it soon. As far as real fix, it's a very difficult problem for us to track down. It's not something we've been able to reproduce internally and only seems to happen in a live environment with normal server load. We're hoping at that as we add more logging, we'll find a long term solution. Link to comment Share on other sites More sharing options...
bloodrzr.9465 Posted June 18, 2019 Share Posted June 18, 2019 Have a friend with the same issue Biglindy.8173 can you check his account? Hasn't been able to login all day. Link to comment Share on other sites More sharing options...
Zexanima.7851 Posted June 24, 2019 Share Posted June 24, 2019 I've been having this issue more recently. It doesn't last very long, usually 10 minutes max. It's been increasing in frequency though. Link to comment Share on other sites More sharing options...
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