Ezzi.3670 Posted October 7, 2019 Share Posted October 7, 2019 1-2day don't let me buy gems in-games with paypal. Is it broken or I'm only? Since week ago worked me bought gems. Now it's not work. Yes I'm sended support ticket. Do support will fix my store? Link to comment Share on other sites More sharing options...
Naevius.3185 Posted October 8, 2019 Share Posted October 8, 2019 Same issue; it briefly flashed a message about 'unexpected error' or something. Payment method seems to be irrelevant because it also failed with a credit card. Windows 7 Pro, Firefox as default browser, in case it matters. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 8, 2019 Share Posted October 8, 2019 As above, you will need to contact the Billing CS Team for assistance. (Support link above/below.) Good luck. Link to comment Share on other sites More sharing options...
joe.8143 Posted October 9, 2019 Share Posted October 9, 2019 When I tried buying gems the store only flashed a message that said an error unfortunately occurred. Paypal and my credit card both get me the same message. Please fix it so I can buy some gems. MS Edge is my default browser. Link to comment Share on other sites More sharing options...
VAHNeunzehnsechundsiebzig. Posted October 9, 2019 Share Posted October 9, 2019 well, try an actually working browser? btw, there were some banking changes in Europe - is paypal actually ALLOWED now to access your bank account? You need to check. Link to comment Share on other sites More sharing options...
Ezzi.3670 Posted October 9, 2019 Author Share Posted October 9, 2019 Well, 2 days ago they fixed my store. So now it worked buy gems. So they read my ticket. :) Link to comment Share on other sites More sharing options...
Neworder.7981 Posted October 9, 2019 Share Posted October 9, 2019 I had the same problem over the weekend. Anet where great and it was sorted over night. Link to comment Share on other sites More sharing options...
joe.8143 Posted October 10, 2019 Share Posted October 10, 2019 I had the same problem. I don't believe Anet did anything, but I added SMS Authentication to my account and it seems to have fixed the problem. Apparently SMS is required for using the store. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 10, 2019 Share Posted October 10, 2019 SMS Authentication is not required to use the Gem Store. Not at all. Link to comment Share on other sites More sharing options...
Reez.4079 Posted November 4, 2019 Share Posted November 4, 2019 I had the same problem today, it seems like this issue occurred to certain players. Been trying to use PayPal and both Visa/ Mastercard, but to no avail. Any updates from Anet on this? Link to comment Share on other sites More sharing options...
Joss.2816 Posted November 5, 2019 Share Posted November 5, 2019 Good Luck. I reported (open a ticket) 2 days ago, and no answer Link to comment Share on other sites More sharing options...
Lord of the Fire.6870 Posted November 5, 2019 Share Posted November 5, 2019 same here waiting for the support ^^ Link to comment Share on other sites More sharing options...
Nudd.2970 Posted November 9, 2019 Share Posted November 9, 2019 Same issue. None of the payment methods I try, that were working a month ago are working. It flashes the error that others mentioned, and then nothing. Link to comment Share on other sites More sharing options...
Tyncale.1629 Posted November 12, 2019 Share Posted November 12, 2019 Same for me. I remember a lot of problems with trying to pay during an earlier discount promo also. Were a lot of threads about that too. Why can't they get this right? Link to comment Share on other sites More sharing options...
Forzani.2584 Posted November 13, 2019 Share Posted November 13, 2019 Trying to purchase the Fire expansion. Just get gibberish when I pick. Link to comment Share on other sites More sharing options...
Sligh.2789 Posted November 16, 2019 Share Posted November 16, 2019 just made a purchase a few days ago, now it will not complete. when i hit the confirm button, it flashes right back to the entry screen. No bank records of the transaction. The gem store is having issues when i really want it. I have not bought gems for a year, now they don't want my money. Link to comment Share on other sites More sharing options...
Bloooo.3612 Posted November 25, 2019 Share Posted November 25, 2019 I have the same Issue. Cannot buy Gems. I really wanted. It sucks because of the time limited items, that i will miss. Link to comment Share on other sites More sharing options...
iAntigone.2097 Posted November 25, 2019 Share Posted November 25, 2019 Could all ways buy NCsoft Ncoin [Online Game Card] from Amazon it will give your digital code to type in on your GW2 account. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 26, 2019 Share Posted November 26, 2019 > @"iAntigone.2097" said: > Could all ways buy NCsoft Ncoin [Online Game Card] from Amazon it will give your digital code to type in on your GW2 account. _Currently, three NCSOFT games can use NCoin: Aion (NCoin will need to be converted to Black Cloud Coin), Lineage II and Blade & Soul._ From NCSoft Support. https://support.ncsoft.com/hc/en-us/articles/204360009-What-is-NCoin-and-how-can-I-buy-it- Link to comment Share on other sites More sharing options...
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