Wicked.5479 Posted April 2, 2020 Share Posted April 2, 2020 for a few days now i have been getting a crash while either playing or even just logging into guild wars 2. my monitors just get a black screen and i can hear the plugging/unplugging of a usb-port(?) my internet tabs with music still play. my computer starts blasting its fans and will continue to do so until i force the computer to shut down by pressing the off-button. when i restart and check the logs it doesnt give an error code except the forced shutdown. only happens with GW2 and not other games. my videocard is NVIDIA GeForce RTX 2070 with the latest drivers. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted April 2, 2020 Share Posted April 2, 2020 > @"Wicked.5479" said: > my monitors just get a black screen and i can hear the plugging/unplugging of a usb-port(?) Not a USB port but _any_ device that gets unplugged then plugged back in, in this case the graphics card. Are you certain your GPU driver is up to date? It's _not_ a laptop we are talking about, right? And it's on Windows 10? --> [if so, this is the latest nVidia driver for you.](https://uk.download.nvidia.com/Windows/445.75/445.75-desktop-win10-64bit-international-whql.exe) > my computer starts blasting its fans and will continue to do so until i force the computer to shut down by pressing the off-button. Sounds like an overheating issue. Download your graphics card's manufacturer's software to properly adjust GPU fan speeds. What's the brand? Link to comment Share on other sites More sharing options...
Wicked.5479 Posted April 2, 2020 Author Share Posted April 2, 2020 yes its on desktop with Win 10, and thats the driver im using. the overheating doesnt seem likely, neither my GPU nor CPU temperature exceed 50 degrees Celsius. and i have programs that are far heavier that give no problems. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted April 3, 2020 Share Posted April 3, 2020 > @"Wicked.5479" said: > yes its on desktop with Win 10, and thats the driver im using. > the overheating doesnt seem likely, neither my GPU nor CPU temperature exceed 50 degrees Celsius. > and i have programs that are far heavier that give no problems. Hmmmmm... That's weird. * Have you tried a SFC scan to see if everything is in order with the Windows files? * Have you tried the _-repair_ and the _-prefreset_ parameters for GW2? * Have you deleted GW2's Local.dat? Link to comment Share on other sites More sharing options...
Wicked.5479 Posted April 3, 2020 Author Share Posted April 3, 2020 i did the repair and clean re-install. im trying the windows repair tool. so far i've had the crash about 7 times, in a few different places, but the Canach vision mission had it 4 times. i've yet to finish it without crashing, so it might be a trigger. edit: 5th crash in Canach's lair after repair tool. i could hear canach beating my ass while my screen was black and my fan was raging, so the game isnt even shutting down. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted April 3, 2020 Share Posted April 3, 2020 Hmm. * Do you have any automatic updates enabled? That could be a factor. * What other tasks are running in the background while you are playing the game? * Did the SFC scan via Command Prompt come up with any errors? (In case you don't know what that is: [Link](https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system)) P.S. Windows 10 has to be tweaked like no other Windows OS before. Terrible system. There is so much that needs to be deactivated or adjusted manually, it's a real pain in the behind. Link to comment Share on other sites More sharing options...
Wicked.5479 Posted April 3, 2020 Author Share Posted April 3, 2020 i do have automatic updates. only programs on startup are steam and displayfusion pro. Windows Resource Protection found corrupt files and successfully repaired them. was the message. i've been avoiding Canach's lair and eye of the north the entire afternoon and had no crashes. will try Canach again later to see if it crashes. so far its been either on startup loading into eye of the north 2-3 times and canach's lair 5 times, so im almost certain its due to that area somehow. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted April 3, 2020 Share Posted April 3, 2020 You don't need Steam on startup. Just launch it manually when you are actually using it. Unless you are using its friends chat tool 24/7... Automatic updates aren't a good thing. They start whenever they want, and it can interfere with your gaming and other stuff. Do them manually would be my recommendation. Hope the SFC tool repaired your system files properly and that things will work smoothly now. Keep us posted. Link to comment Share on other sites More sharing options...
Wicked.5479 Posted April 3, 2020 Author Share Posted April 3, 2020 sadly the 'repair' was before my last crash, im just ignoring that part of the map for now, which is sad since i havent completed it. thank you for thinking along with me though, really appreciate it Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted April 3, 2020 Share Posted April 3, 2020 Perhaps it's an issue with your monitor? Or... Have you checked whether you are using the same refresh rate in-game that you have selected in your system settings? > @"Wicked.5479" said: > thank you for thinking along with me though, really appreciate it :) Link to comment Share on other sites More sharing options...
Crono.3945 Posted June 11, 2020 Share Posted June 11, 2020 I have been having the exact same problem, and it happens randomly when playing gw2, I thought it was my monitor, then video card and stuff and have checked every single thing there was to check about them. The problem is definitely the game and I don't know how to make it stop crashing. Link to comment Share on other sites More sharing options...
ShadowCatz.8437 Posted June 11, 2020 Share Posted June 11, 2020 > @"Wicked.5479" said: > for a few days now i have been getting a crash while either playing or even just logging into guild wars 2. > my monitors just get a black screen and i can hear the plugging/unplugging of a usb-port(?) > my internet tabs with music still play. > my computer starts blasting its fans and will continue to do so until i force the computer to shut down by pressing the off-button. > when i restart and check the logs it doesnt give an error code except the forced shutdown. > only happens with GW2 and not other games. > > my videocard is NVIDIA GeForce RTX 2070 with the latest drivers. You seem to be able to log in and play so can you check if you have any crash logs in game? Here is link to where and how to find it. https://help.guildwars2.com/hc/en-us/articles/231273708-Collecting-Diagnostic-Information-for-Support-Reporting-Tech-Issues- Link to comment Share on other sites More sharing options...
arukAdo.2047 Posted June 12, 2020 Share Posted June 12, 2020 If you can reproduce more or less the issue, id suggest trying windowed mode, or borderless windows, just to see if its still making the issue without fullscreen. Sound a lot like vsync issue or wrong refresh rate. Link to comment Share on other sites More sharing options...
crepuscular.9047 Posted June 12, 2020 Share Posted June 12, 2020 Are you using a raiser cable connecting the GPU to the motherboard? If you are, try plug the GPU directly into the motherboard Also, try a different power supply if you have a spare sitting around. Link to comment Share on other sites More sharing options...
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