Jacksito.8452 Posted April 19, 2020 Share Posted April 19, 2020 As the title says, these items basically disappeared from my account and I already ticked Anet, but they tell me that they cannot help me, I hereby try to see what can be done, the items are "BIFROST and GIFT OF EXPLORATION" both linked to account for which I did not transfer to third parties I am sorry for my bad english Link to comment Share on other sites More sharing options...
Seera.5916 Posted April 19, 2020 Share Posted April 19, 2020 The only thing you can do to get those items returned is continue the discussion with ANet's support. Short of map completing with another character and making/buying a new Bifrost. And have you checked every character and tried searching your bank for those items to make sure you didn't put them in a spot you don't normally do and then forgot you did that? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 19, 2020 Share Posted April 19, 2020 Or use gw2efficiency to check your account for those items. If they are truly gone, better check your game account and email account security. Good luck. Link to comment Share on other sites More sharing options...
Jacksito.8452 Posted April 19, 2020 Author Share Posted April 19, 2020 > @"Seera.5916" said: > The only thing you can do to get those items returned is continue the discussion with ANet's support. > > Short of map completing with another character and making/buying a new Bifrost. > > And have you checked every character and tried searching your bank for those items to make sure you didn't put them in a spot you don't normally do and then forgot you did that? Thank you ! but I have verified in all my characters and the items already mentioned are not found, the Spanish support of Anet, simply tells me that it cannot do anything Link to comment Share on other sites More sharing options...
Jacksito.8452 Posted April 19, 2020 Author Share Posted April 19, 2020 > @"Inculpatus cedo.9234" said: > Or use gw2efficiency to check your account for those items. > If they are truly gone, better check your game account and email account security. > > Good luck. I have maximum Ante security with sms verification, I will review on that page mentioned Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 20, 2020 Share Posted April 20, 2020 https://gw2efficiency.com Good luck. Link to comment Share on other sites More sharing options...
Blocki.4931 Posted April 20, 2020 Share Posted April 20, 2020 You could check your wardrobe if you have the skin unlocked at all. Maybe you're simply playing on the wrong account. Link to comment Share on other sites More sharing options...
Linken.6345 Posted April 20, 2020 Share Posted April 20, 2020 OP who is this HE you speak of in the thread title? Link to comment Share on other sites More sharing options...
Jacksito.8452 Posted April 20, 2020 Author Share Posted April 20, 2020 > @"Blocki.4931" said: > You could check your wardrobe if you have the skin unlocked at all. Maybe you're simply playing on the wrong account. I have the design unlocked, which is a point in my favor, that is, I really had the bifrost Link to comment Share on other sites More sharing options...
Jacksito.8452 Posted April 20, 2020 Author Share Posted April 20, 2020 > @"Linken.6345" said: > OP who is this HE you speak of in the thread title? > @"Linken.6345" said: > OP who is this HE you speak of in the thread title? it's bad translation Link to comment Share on other sites More sharing options...
Ronan.9518 Posted April 20, 2020 Share Posted April 20, 2020 Another idea, just for the weapon though, you said you have checked on all characters, did you make sure to check all gear templates on them? As long as it is used in any gear template it won't show in the inventory. Link to comment Share on other sites More sharing options...
Jacksito.8452 Posted April 20, 2020 Author Share Posted April 20, 2020 > @"Ronan.9518" said: > Another idea, just for the weapon though, you said you have checked on all characters, did you make sure to check all gear templates on them? As long as it is used in any gear template it won't show in the inventory. > Thank you for your answer, I already reviewed all the characters and templates carefully and there are none of the two objects mentioned Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 20, 2020 Share Posted April 20, 2020 What did gw2efficiency say? Sometimes, a bag or tab is collapsed, and we don't notice it. Link to comment Share on other sites More sharing options...
Jacksito.8452 Posted April 20, 2020 Author Share Posted April 20, 2020 > @"Inculpatus cedo.9234" said: > What did gw2efficiency say? > Sometimes, a bag or tab is collapsed, and we don't notice it. I have carefully reviewed all my characters gw2efficiency and I still do not get my objects, what else can I do? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 20, 2020 Share Posted April 20, 2020 Update your ticket with the CS Team. You can ask to have it escalated to a Senior Team Member. Show them you have the Bifrost skin unlocked, and more World Completions than are necessary for however many Legendaries you have. Good luck. Link to comment Share on other sites More sharing options...
Jacksito.8452 Posted April 20, 2020 Author Share Posted April 20, 2020 > @"Inculpatus cedo.9234" said: > Update your ticket with the CS Team. You can ask to have it escalated to a Senior Team Member. Show them you have the Bifrost skin unlocked, and more World Completions than are necessary for however many Legendaries you have. > > Good luck. thanks ! Currently I already sent another letter asking for help, in which I explain everything in detail! Just having BIFROST unlocked in the clothes rail means you believe it. Link to comment Share on other sites More sharing options...
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