oceansofmars.6894 Posted June 22, 2018 Share Posted June 22, 2018 Hey, will Anet give me the sale price for the game? I just started playing again last week and bought both expansions and now they are on sale... Anyone had any luck with this? Link to comment Share on other sites More sharing options...
kharmin.7683 Posted June 22, 2018 Share Posted June 22, 2018 You can always submit a ticket to Support. Just keep in mind that they're backlogged, so it make take a week or two for a response. Link to comment Share on other sites More sharing options...
Linken.6345 Posted June 22, 2018 Share Posted June 22, 2018 > @"oceansofmars.6894" said: > Hey, will Anet give me the sale price for the game? I just started playing again last week and bought both expansions and now they are on sale... Anyone had any luck with this? You have to put in a ticket to support to get this sorted, you could always buy the pack and ask for a refund for your old waiting for it to go through the system and apply your other pack code when its done. Link to comment Share on other sites More sharing options...
Randulf.7614 Posted June 22, 2018 Share Posted June 22, 2018 > @"Linken.6345" said: > > @"oceansofmars.6894" said: > > Hey, will Anet give me the sale price for the game? I just started playing again last week and bought both expansions and now they are on sale... Anyone had any luck with this? > > You have to put in a ticket to support to get this sorted, you could always buy the pack and ask for a refund for your old waiting for it to go through the system and apply your other pack code when its done. If the expansions are already applied then problems would arise doing it that way. Traditionally they have refunded the difference if the price changes within a certain time frame, but i forget what that is. Put a ticket in, you may have a long reply wait, but if it is only a week since you bought it then i would say things look favourable. Link to comment Share on other sites More sharing options...
MachineManXX.9746 Posted June 22, 2018 Share Posted June 22, 2018 They have, in the past, given refunds in the amount of the sale if the purchase was made only a short time before. I think if you just bought them last week, then you may have some favorable results if you submit a ticket. Link to comment Share on other sites More sharing options...
Linken.6345 Posted June 22, 2018 Share Posted June 22, 2018 > @"Randulf.7614" said: > > @"Linken.6345" said: > > > @"oceansofmars.6894" said: > > > Hey, will Anet give me the sale price for the game? I just started playing again last week and bought both expansions and now they are on sale... Anyone had any luck with this? > > > > You have to put in a ticket to support to get this sorted, you could always buy the pack and ask for a refund for your old waiting for it to go through the system and apply your other pack code when its done. > > If the expansions are already applied then problems would arise doing it that way. Traditionally they have refunded the difference if the price changes within a certain time frame, but i forget what that is. Put a ticket in, you may have a long reply wait, but if it is only a week since you bought it then i would say things look favourable. If you read what I said it wouldent be any problems becouse I clearly say to wait for refund to get done and then apply the new code. Link to comment Share on other sites More sharing options...
Brother.1504 Posted June 22, 2018 Share Posted June 22, 2018 > @"oceansofmars.6894" said: > Hey, will Anet give me the sale price for the game? I just started playing again last week and bought both expansions and now they are on sale... Anyone had any luck with this? Submit a ticket. Link to comment Share on other sites More sharing options...
Randulf.7614 Posted June 22, 2018 Share Posted June 22, 2018 > @"Linken.6345" said: > > @"Randulf.7614" said: > > > @"Linken.6345" said: > > > > @"oceansofmars.6894" said: > > > > Hey, will Anet give me the sale price for the game? I just started playing again last week and bought both expansions and now they are on sale... Anyone had any luck with this? > > > > > > You have to put in a ticket to support to get this sorted, you could always buy the pack and ask for a refund for your old waiting for it to go through the system and apply your other pack code when its done. > > > > If the expansions are already applied then problems would arise doing it that way. Traditionally they have refunded the difference if the price changes within a certain time frame, but i forget what that is. Put a ticket in, you may have a long reply wait, but if it is only a week since you bought it then i would say things look favourable. > > If you read what I said it wouldent be any problems becouse I clearly say to wait for refund to get done and then apply the new code. Yes, that is what i said for them not to do because a refund on the old one can cause issues if it is already attached to the account and has done for people in the past. Better not to apply for a refund on a code, but a difference in the cost where possible. It causes much less complications and will speed things up. Link to comment Share on other sites More sharing options...
oceansofmars.6894 Posted June 26, 2018 Author Share Posted June 26, 2018 They just refunded me the difference, very good customer support :) Link to comment Share on other sites More sharing options...
SlippyCheeze.5483 Posted June 26, 2018 Share Posted June 26, 2018 > @"oceansofmars.6894" said: > They just refunded me the difference, very good customer support :) I'm worried all the new players are getting a terrible bad impression of support, who are excellent, super-helpful, and before this recent amazing burst of demand, usually got everything sorted out in a few hours, a day at most. Link to comment Share on other sites More sharing options...
Linken.6345 Posted June 26, 2018 Share Posted June 26, 2018 > @"oceansofmars.6894" said: > They just refunded me the difference, very good customer support :) Good that you updated us so we can link to this thread when people asks about refunding to a sale price =) Link to comment Share on other sites More sharing options...
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