Need help recover my account password plssssss!

[Mozambiquehere.1302]

I received an email about password resetting though I didn't request it and now my password has been changed and I can no longer log in to my account. I have submitted the ticket but whos knows how long it takes to get a response, and since we don't have online chat function which is very common nowadays I believe this forum is probably the best place to ask for help

[Illconceived Was Na.9781]

Submit your ticket. Wait patiently. Someone from ANet will contact you and help you prove ownership.

[Mozambiquehere.1302]

just found out all you need to do is log out and reset your password lol, so problem solved :blush:

[Linken.6345]

remember to reply to your ticket that you dont need anymore help and add a 2 factor authenticator so the person who got into your account cant access it again.

[Caedmon.6798]

> @"Linken.6345" said:

> remember to reply to your ticket that you dont need anymore help and add a 2 factor authenticator so the person who got into your account cant access it again.

 

But he said his pass got actually reset,so doesn't that mean that someone might have acces to his mail account connected to guild wars ?

 

to be sure,i'd change all the important passwords you have,and get 2 factor on All of it if possible.

[Ashantara.8731]

> @"Mozambiquehere.1302" said:

> just found out all you need to do is log out and reset your password lol, so problem solved :blush:

 

As long as that person has access to your login data, the problem will not be solved. These things don't just happen. You must have a keylogger on your computer, in which case you should read up on proper OS configuration and how to secure your system, or you entered the data on a fraudulent third-party website.

 

Check for viruses etc, clean and secure your system properly (OS and browser configuration, antivirus, firewall settings), change all your passwords (including that of your e-mail account), and _then_ you may rejoice. ;)