MashMash.1645 Posted September 6, 2019 Share Posted September 6, 2019 People paid money for these items, and because of a problem with something else in the game (that is also sold on the gemstore I might add) we can no longer use these items for 3 weeks. Our Glyphs work as advertised, so they are not broken themselves, but because these garden plots and and ascended plants weren’t tested properly or whatever, we have to go without for almost a month. We are are denied the use of something we paid money for, because of some other broken system in the game. Can’t you disable the ascended plants and the garden plots, rather than the harvester? Those are the things that are broken, not the tools. Edit. Minor side annoyance. I see they were VERY quick to disable it once they realized people were making free gold (and fair enough!), but fixing items for paying customers? Ah, they can wait three weeks. Ughhh. Link to comment Share on other sites More sharing options...
Donari.5237 Posted September 6, 2019 Share Posted September 6, 2019 Question: I haven't tested this since seeing the announcement about the problem (I haven't dared) but does the tool still work to gather mats? I did see one or two comments that it was creating ruined mats, as if gathering with too low a tool. If it doesn't reliably collect mats then I can see the ire, though am not sure what "compensation" would even be for this short term inconvenience. If it does collect mats, just only one node at a time, then it is still an infinite tool and all that's lost is a bit of time. Or maybe a few mats; I know I was cycling through alts reassessing their mounts and dyes and a few of them were at the Sandswept farm and I just didn't bother to collect there now that I'm used to one-stop gathering. But that was on me, I could have spent a few more seconds getting the plants gathered. I am not saying you are wrong to be annoyed, by the way. If I didn't have other infinite tools to use instead I'd really be feeling the inconvenience of having to use consumable tools for a few weeks. I'm sincerely asking how badly broken the tools are, because if they just don't do one-click gathering and otherwise work as intended then it won't take long after the bug fix for the problem to be only a memory. Link to comment Share on other sites More sharing options...
Durzlla.6295 Posted September 6, 2019 Share Posted September 6, 2019 I would definitely say disabling the Glyph is the better approach than disabling ascended cooking, since the Glyph affects a very small group of people. Not to mention the vast majority of players in the game can probably be considered a “paying costumer” regardless of if they bought these glyphs or not. Link to comment Share on other sites More sharing options...
Ayrilana.1396 Posted September 6, 2019 Share Posted September 6, 2019 > @"MashMash.1645" said: > People paid money for these items, and because of a problem with something else in the game (that is also sold on the gemstore I might add) we can no longer use these items for 3 weeks. > > Our Glyphs work as advertised, so they are not broken themselves, but because these garden plots and and ascended plants weren’t tested properly or whatever, we have to go without for almost a month. > > We are are denied the use of something we paid money for, because of some other broken system in the game. > > Can’t you disable the ascended plants and the garden plots, rather than the harvester? Those are the things that are broken, not the tools. > > Edit. Minor side annoyance. I see they were VERY quick to disable it once they realized people were making free gold (and fair enough!), but fixing items for paying customers? Ah, they can wait three weeks. Ughhh. You own it until the servers go down so waiting three weeks is nothing. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted September 6, 2019 Share Posted September 6, 2019 > @"Ayrilana.1396" said: > You own it until the servers go down so waiting three weeks is nothing. It's not even three weeks, as the OP claims, but 1.5 weeks. Link to comment Share on other sites More sharing options...
Palador.2170 Posted September 6, 2019 Share Posted September 6, 2019 > @"MashMash.1645" said: > Edit. Minor side annoyance. I see they were VERY quick to disable it once they realized people were making free gold (and fair enough!), but fixing items for paying customers? Ah, they can wait three weeks. Ughhh. To be fair, only one of those two problems runs the risk of doing damage to the in-game economy. Link to comment Share on other sites More sharing options...
Obtena.7952 Posted September 6, 2019 Share Posted September 6, 2019 I got some bad news for the OP. Link to comment Share on other sites More sharing options...
wey daw ming.5784 Posted September 6, 2019 Share Posted September 6, 2019 Well I bought 3 because it takes 20 minutes to farm my hone instance and hidden garden. I know its a tiny complaint but we do need some compensation for this. Link to comment Share on other sites More sharing options...
Palador.2170 Posted September 7, 2019 Share Posted September 7, 2019 No, you WANT some compensation for this. Important difference. What you'll get is a polite "Thank you for your patience." And that's all, I'm sure. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 7, 2019 Share Posted September 7, 2019 No compensation is _required_ as outlined in the EULA/ToS. Link to comment Share on other sites More sharing options...
Cyninja.2954 Posted September 7, 2019 Share Posted September 7, 2019 > @"MashMash.1645" said: > snip No, actually you payed money for the right to use those items in Arenanets game. Might want to reread those Terms of Service as to what you actually own. As far as compensation, if we are going down that road, first the developers would need to track and remove all gained gold via these tools. Then track and check who was intentionally bug abusing and hand out temporary bans. Then once that is done, and any players with these toold are left, there might be compensation. So what do you say? Want to let the developers fix this issue properly with the time they need, or are we going with "you might have to play a different MMORPG" for the next few months? Link to comment Share on other sites More sharing options...
miraude.2107 Posted September 7, 2019 Share Posted September 7, 2019 Oh man, if it asked for compensation from every game that had to disable one thing because it glitched. I'd probably still be playing WoW. The amount of times an item glitched, a quest, a mob, a skill, a mount, a boss, etc glitched out, I should have been asking for compensation instead of going 'yeah I can just see them talking to rubber ducks now so I'mma let them just fix it'. Link to comment Share on other sites More sharing options...
Lexi.1398 Posted September 7, 2019 Share Posted September 7, 2019 While i'm slightly annoyed that I do have a reaping glyph but do not have a 500 cooking charcter (or a 425 for that matter), it's a small inconvience only.... so i'm not that bothered... Link to comment Share on other sites More sharing options...
mindcircus.1506 Posted September 7, 2019 Share Posted September 7, 2019 It's really too bad you couldn't just write a post that said "this sucks and I am unhappy about it". Then I would have said "me too!". Because it does suck and I am too am unhappy about it. Unfortunately you had to go with the whole self-martyring consumer line and made a complete meme of the issue with this "demand for compensation". You've turned a legitimate complaint into a silly joke. Good job. Link to comment Share on other sites More sharing options...
AzureTerra.1642 Posted September 7, 2019 Share Posted September 7, 2019 A three week interruption for something your otherwise going to have till the game ends isn't going to get you anything (except mockery on here) Link to comment Share on other sites More sharing options...
Tanner Blackfeather.6509 Posted September 7, 2019 Share Posted September 7, 2019 A bit crappy that they can't just disable the glyph *in the home instance*. In the end though - a week and a half of a single glyph disabled is not something that reasonably motivates a compensation. If anyone bought the glyph *specifically* to bypass the recent fix, you made a *really* poor decision as that is a blatant attempt to exploit. Link to comment Share on other sites More sharing options...
LucianDK.8615 Posted September 7, 2019 Share Posted September 7, 2019 A disabled glyph of reaping is not going to warrant compensation, the ascended gardens working properly is far more important. Link to comment Share on other sites More sharing options...
Luthan.5236 Posted September 7, 2019 Share Posted September 7, 2019 I don't think there should be any compensation. Errors/bugs happen in the game. And as long as it is only temporary - even if it is a few weeks - there is no problem. You lost nothing ... besides some time. Link to comment Share on other sites More sharing options...
Pifil.5193 Posted September 7, 2019 Share Posted September 7, 2019 They are currently working with Chronocorp to refund you 3 seconds of time per node you gathered. You'll get the time back at some time in the future. Or the past. Whichever. Link to comment Share on other sites More sharing options...
Ashandar.2570 Posted September 7, 2019 Share Posted September 7, 2019 > @"Pifil.5193" said: > They are currently working with Chronocorp to refund you 3 seconds of time per node you gathered. You'll get the time back at some time in the future. Or the past. Whichever. Best answer I've seen so far in these compensation threads! On topic: No compensation is necessary. I have 3 of these glyphs myself, and I agree it's inconvenient now that I've gotten used to them. I can however live with longer gathering time until the issue is resolved - after all, I managed to gather stuff just fine without them for several years. Link to comment Share on other sites More sharing options...
Blocki.4931 Posted September 7, 2019 Share Posted September 7, 2019 You're not entitled to any compensation just because something broke. You're entitled to them fixing whatever is broken. Link to comment Share on other sites More sharing options...
Its Nerfing Time.1495 Posted September 7, 2019 Share Posted September 7, 2019 > @"MashMash.1645" said: > People paid money for these items, and because of a problem with something else in the game (that is also sold on the gemstore I might add) we can no longer use these items for 3 weeks. > > Our Glyphs work as advertised, so they are not broken themselves, but because these garden plots and and ascended plants weren’t tested properly or whatever, we have to go without for almost a month. > > We are are denied the use of something we paid money for, because of some other broken system in the game. > > Can’t you disable the ascended plants and the garden plots, rather than the harvester? Those are the things that are broken, not the tools. > > Edit. Minor side annoyance. I see they were VERY quick to disable it once they realized people were making free gold (and fair enough!), but fixing items for paying customers? Ah, they can wait three weeks. Ughhh. You're not owed anything Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 7, 2019 Share Posted September 7, 2019 Eleven days is not 'weeks'. Link to comment Share on other sites More sharing options...
NaramSin.2693 Posted September 7, 2019 Share Posted September 7, 2019 > @"Inculpatus cedo.9234" said: > Eleven days is not 'weeks'. From 5 to 17 of September to be precise... and anyway I really do not understand why I should be patient when they had for example to give compensation for minor bugs like useless mystic forge events... in this case their failure involved a service paid with real money and they just ask for understanding Link to comment Share on other sites More sharing options...
LucianDK.8615 Posted September 7, 2019 Share Posted September 7, 2019 People whom bought the garden plots have just as much right to their feature theyve paid for. And disabling the glyph is far less harmful than disabling the plots. On another note, isnt glyph of reaping only really useful with herbs? Since theres rarely wood or ore in range for it to work, unlike herbs. Link to comment Share on other sites More sharing options...
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