Mac Crashes in Divinity's Reach since Wintersday?

bassist.3576 · December 21, 2019

Same Issue ... Crashes continually on the Mac Client .... Cannot even play anymore ....

Crash Report:

*--> Crash <--*

Signal: Segmentation fault: 11 (addr=0x000000007dda0210)

App: Gw64

Pid: 1960

BaseAddr: 0x0000000000010000

ProgramId: 101

Build: 101113

When: 2019-12-21T22:33:20Z

Uptime: 00:36:59

Flags: 0x0

*--> System <--*

Name: (mac)

IpAddr: 169.254.78.185

Processors: 4 (Intel x86-64h Haswell)

OSVersion: macOS Version 10.15.2 (Build 19C57)

*--> System Memory <--*

Memory: 8192

ProcessCount: 374

*--> Process Memory <--*

Private: 1207MB

WorkingSet: N/A

PeakWorkingSet: N/A

PageFaults: N/A

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 1075.18600459

Programmer Data 774.98273512

Game 327.96166613

Engine 315.3175322

Model-Programmer 242.9024501

Content 221.2557373

Uncategorized 190.16297391

Collections 115.632752

Text 87.5512302

Dictionary 84.511051

Art Assets 76.407820

Gr 55.2232568

Character Models 42.551590

Composite Models 42.041091

Gr Umbra 39.12871

Composite Tex 34.48140

Composite Tex Pool 34.48140

Collide 33.6321736

Set 30.50210

Anim Import Models 24.6340

Anim Import Packfile 24.6340

Composite 12.261882

Collide Havok 12.1518216

Audio 10.792276

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Model-Programmer 239.2019380

Content 221.2557373

Uncategorized 190.16297391

Text 87.5512302

Dictionary 84.511051

Gr Umbra 39.12871

Composite Tex Pool 34.48140

Set 30.50210

Anim Import Packfile 24.6340

Collide 18.482474

Composite 12.261882

Collide Havok 12.1518216

Audio FMOD 8.801725

Composite Packfile 7.44235

Archive 7.30442

Game 5.1532582

Gr Model 4.028803

Model Granny 3.684518

Gr 3.211269

Collide Mesh 3.001046

Gr Shadow 2.363541

Packfile 2.306610

Terrain Geo 2.13588

Audio 1.99551

hoedus.6028 · December 21, 2019

Ok, a small hope for the mac players

I tried also like Lord Warfin said, with low texture, everything in low image quality. I didn't crash with this, I tried during 2 hours, in PVP too (3 times) . Probably the good way for the moment but we are waiting a patch for solve this problem;

Wolf.2596 · December 23, 2019

From the e-mails I'm getting it seems they are convinced it has to be a hardware problem on my end...even with tons of other people having the same issue, after the same update. I finally gave up and tried doing a clean reinstall and now I can't even download the game without the installer locking up at about 35%. They seriously need to get their crap together. Every other game I play is running fine, the problem isn't on my end.

WilStHill.7019 · December 24, 2019

I don't think it is a hardware problem up until recently I have played GW2 continuously without problems after the last release it is crashing every time I load or do an event At first I thought it was something to do with the Mac OS X 10.15.2 update (a lot of users have this version) but at least one person seems to have a problem with previous a previous version of Mac OS X.

Here's an error log which suggests it is not loading a file with constants - this produces a segmentation fault because the memory has not been allocated for the data:

*--> Crash <--*

Signal: Segmentation fault: 11 (addr=0x0000000000001794)

App: Gw64

Pid: 8767

BaseAddr: 0x0000000000010000

ProgramId: 101

Build: 101113

When: 2019-12-24T08:05:00Z

Uptime: 00:00:40

Flags: 0x0

*--> Error Logs <--*

Failed to load emote file

NULL REWARD TRACK: D84F2F12-41A6-E811-81B6-95103C0D6492

File '0x0': Shader constant 0x35037a3d ("ppgobo") has not been set.

File '0x0': Shader constant 0x3dd6536e ("ppgobob") has not been set.

File '0x0': Shader constant 0x46a92c9f ("ppgoboc") has not been set.

Tyrin.9318 · December 24, 2019

I wasn't getting the Segmentation Fault. Mine was an Index out of Bounds exception. However, the same suggestion of downgrading a bunch of the graphics options seems to have solved my issue. I took "Medium" on most things - did NOT have to go all the way down to "Low" except on things that had no Medium option (think there was only one that didn't have a Medium option). Saw in a different post (which I can't find again) that some of the Mac high-res files in the Wintersday update were corrupted. So, hopefully, they will either have a high-res fix, or the issue will "self-heal" when Wintersday ends...

WilStHill.7019 · December 24, 2019

I switch textures, shadows and shaders to Medium left Postprocessing on High. It seems to work - at least I played for an hour and no crashes.

[External link to settings screenshot](https://postimg.cc/mhTxv8xh)

Looks like the segmentation fault happens after an error of the following top which suggests index out of bounds.

**First This:**

*--> Crash <--*

Assertion: index < m_count

File: ..\..\..\Core\Collections\Array.h(637)

App: Gw64

Pid: 9365

BaseAddr: 0x0000000000010000

ProgramId: 101

Build: 101113

When: 2019-12-24T13:10:39Z

Uptime: 00:08:11

Flags: 0x0

*--> Error Logs <--*

not been set.

File '0x0': Shader constant 0x35037a3d ("ppgobo") has not been set.

File '0x0': Shader constant 0x3dd6536e ("ppgobob") has not been set.

File '0x0': Shader constant 0x46a92c9f ("ppgoboc") has not been set.

File '0x0': Shader constant 0x35037a3d ("ppgobo") has not been set.

...

**Then when you reenter GW2:**

*--> Crash <--*

Signal: Segmentation fault: 11 (addr=0x0000000000001794)

App: Gw64

Pid: 9598

BaseAddr: 0x0000000000010000

ProgramId: 101

Build: 101113

When: 2019-12-24T13:21:44Z

Uptime: 00:01:27

Flags: 0x0

*--> Error Logs <--*

Failed to load emote file

NULL REWARD TRACK: D84F2F12-41A6-E811-81B6-95103C0D6492

Texture missing mip chain: 0x011f2e

Texture missing mip chain: 0x011f30

...

joyp.7254 · December 26, 2019

I hope the fate of mac users isn't just to run in low graphics mode forever. The slow response on this issue, and the attribution to "hardware on our end," has been really disappointing.

PadmaPhala.1824 · December 27, 2019

The crashing bug seems to be fixed.

I was able to play PvP and the story instance that crashed every time.

Autodetect graphic settings with some turned low or off (textures, ambient occlusion, etc).

Necromus.9276 · December 27, 2019

When I repair the client, I get this in the terminal after it restarts the macOS client:

XXXXXXXXX$ /Applications/Guild\ Wars\ 2\ 64-bit.app/Contents/MacOS/GuildWars2 -repair

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Renderer Log: [4653:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[4655:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[4656:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[4657:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Is the client trying to get notifications from somewhere that doesn't exist?

aszy.3804 · December 28, 2019

I am getting different errors showing , does not matter where my characters are. Here is a Terminal dump and the GW2.log dump

From Terminal :

/Applications/Guild\ Wars\ 2\ 64-bit.app/Contents/MacOS/GuildWars2 -log

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Renderer Log: [13110:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13111:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13112:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13113:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13114:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13115:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13116:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13117:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13118:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Renderer Log: [13121:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Renderer Log: [13122:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

From GW2.log :

2219451067: Perf: Build 101113

2219451067: Perf: 2019-12-28T05:34:14Z

2219451067: Perf: Platform 2

2219451070: Perf: Archive has version 1 header

2219451999: Perf: Archive has version 1 header

2219453638: Perf: Deleted 0 old files.

2219454545: Debug: Coherent Warning: PID: 13108 | -1 05:34:17.810337 [13108:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

2219454645: Debug: Coherent Warning: PID: 13108 | -1 05:34:18.005606 [13108:775:WARNING:(0)] locale_file_path.empty()

2219455959: Debug: Coherent Warning: PID: 13108 | -1 05:34:19.307881 Requesting resource read for coui://web/launcher/arenanet/images/mini-dragon.raw.png with internal id 6 reported FAIL

2219456573: Debug: Web Message (launcher.js:2): onShowLauncher

2219456573: Debug: Web Message (launcher.js:2): onSetPreferences

2219456573: Debug: Web Message (launcher.js:2): onSetLanguage

2219456610: Debug: Web Message (launcher.js:2): onPasswordHash

2219459602: Debug: Connecting to auth server 34.235.245.105:6112...

2219459709: Debug: GcAuthCmdNotifyProc: code 1

2219459709: Debug: Connected to auth server 34.235.245.105:6112

2219459943: Debug: GcAuthCmdNotifyProc: code 4

2219460054: Debug: GcAuthCmdNotifyProc: code 4

2219460166: Debug: GcAuthCmdNotifyProc: code 4

2219460219: Debug: GcAuthCmdNotifyProc: code 4

2219460274: Debug: GcAuthCmdNotifyProc: code 4

2219460275: Debug: Auth server returned response 0

2219460275: Debug: Account login transaction result 0

2219460432: Debug: Web Message (launcher.js:2): onLoginSuccess

2219466493: Debug: CContext::SetFlag (0)

2219467297: Error: Failed to load emote file

2219472136: Debug: Coherent Warning: PID: 13119 | -1 05:34:30.616402 [13119:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

2219472136: Debug: Coherent Warning: PID: 13119 | -1 05:34:30.714058 [13119:775:WARNING:(0)] locale_file_path.empty()

2219472457: Debug: Coherent Warning: PID: 13119 | -1 05:34:35.809301 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 68

2219472457: Debug: Coherent Warning: PID: 13119 | -1 05:34:35.809324 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 71

2219472457: Debug: Coherent Warning: PID: 13119 | -1 05:34:35.811429 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 73

2219472457: Debug: Coherent Warning: PID: 13119 | -1 05:34:35.811469 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 74

2219472626: Perf: Upcasting vertices from rigid to skinned during mesh combine.

2219472740: Perf: Upcasting vertices from rigid to skinned during mesh combine.

2219473075: Debug: GcAuthCmdNotifyProc: code 4

2219473075: Debug: Auth server returned response 0

2219473220: Debug: GcAuthCmdNotifyProc: code 4

2219473220: Debug: Auth server returned response 0

2219473348: Debug: GcAuthCmdNotifyProc: code 4

2219473367: Debug: MapLoader: BeginMap - 50

2219473395: Debug: MapLoader: Completed STATE_LOAD_CONTENT

2219473406: Debug: Coherent Warning: PID: 13119 | -1 05:34:36.752853 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 97

2219473406: Debug: Coherent Warning: PID: 13119 | -1 05:34:36.752993 [13119:775:ERROR:compositing_iosurface_mac_coherent.mm(361)] Could not map texture 100

2219473726: Debug: MsCli OnRecvMapData: Context Map Id: 50

2219473854: Debug: MapLoader: Completed STATE_LOAD_MANIFEST

2219474366: Debug: MsCli OnRecvLoadMap: Load Map Id: 50, Context Map Id: 50

2219474366: Debug: MapLoader: Completed STATE_SERVER_WAIT

2219474382: Debug: MapLoader: Completed STATE_MAP_DOWNLOAD

2219475581: Debug: Material expected 3 textures but got 2.

2219475582: Debug: Material expected 1 textures but got 2.

2219475583: Debug: MapLoader: Completed STATE_MAP_STREAM

2219475583: Debug: MsCli MsgSendMapLoaded: Map File Id: 191000 Context Map Id: 50

2219475723: Debug: MsCli OnRecvLoadAgents: Context Map Id: 50

2219475731: Error: NULL REWARD TRACK: D2B366DB-C230-E511-A22A-78E7D1936EF0

2219475731: Error: NULL REWARD TRACK: D2B366DB-C230-E5

aszy.3804 · December 28, 2019

This morning's errors , to show the differences

Last login: Fri Dec 27 21:33:38 on ttys000

/Applications/Guild\ Wars\ 2\ 64-bit.app/Contents/MacOS/GuildWars2 -log

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Renderer Log: [13792:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13794:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13795:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13796:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13797:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13798:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13799:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13800:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

[13801:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Renderer Log: [13805:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

Renderer Log: [13806:775:WARNING:resource_bundle.cc(303)] locale_file_path.empty()

[warn] kq_init: detected broken kqueue; not using.: Undefined error: 0

2019-12-28 10:20:34.260 GuildWars2[13789:1068247] pid(13789)/euid(501) is calling TIS/TSM in non-main thread environment, ERROR : This is NOT allowed. Please call TIS/TSM in main thread!!!

Please note the LAST error.

thaeodred.2673 · December 30, 2019

Same issue here. Mac Pro (late 2013), 3.5GHZ 6-Core Intel Xeon E5, 16GB DDR3, AMD FirePro D300 2GB, MacOs 10.15.2

**Resolved by dropping graphics down to low, then manually upping a few things to medium.**

Sometimes when they start saying 'it is a hardware issue,' it means they have started dropping support for older graphics cards.

papsu.6094 · December 30, 2019

The problem persists on my iMac (Retina 5K, 27-inch, Late 2015). The only way to stop it from crashing is to set graphics to "max performance" which turns everything off. Using "Auto Detect" on graphics causes the crash randomly. This is a poor work around and it is certainly not due to outdated graphics card. (AMD Radeon R9 M395 2 GB)

I hope they identify and fix the problem soon.

PadmaPhala.1824 · December 31, 2019

update: same crash but they are less frequent now... Settings between low and medium.

MisterDiskord.8470 · January 1, 2020

Yes, still seeing hard crashes. Most recently I was just at Vexa's Lab for the daily, and crashed. I've put some of my settings down as suggested but, no permanent fix yet :(

Necromus.9276 · January 2, 2020

> @"thaeodred.2673" said:

> Same issue here. Mac Pro (late 2013), 3.5GHZ 6-Core Intel Xeon E5, 16GB DDR3, AMD FirePro D300 2GB, MacOs 10.15.2

>

> **Resolved by dropping graphics down to low, then manually upping a few things to medium.**

>

> Sometimes when they start saying 'it is a hardware issue,' it means they have started dropping support for older graphics cards.

I have an iMac Pro and I’m still having problems. Pretty sure the graphics card is new enough that it can handle what GW2 dishes. Looks to me like the game is calling for stuff in locations that don’t exist. Probably a typo in the file name string somewhere.

Necromus.9276 · January 2, 2020

You know, it’s kinda crappy that they’re just going to wait until Tuesday the 7th to resolve the issue by removing Wintersday from the game. I was actually looking forward to it this year, but it wasn’t meant to be I suppose.

Fire Attunement.9835 · January 6, 2020

Hi all, I have a message from James Fulop:

Hey Mac players,

With the December 17th release we updated the compiler used to build the mac client from XCode 9.4 to XCode 10.2. This was a necessary change so we could notarize the game client with Apple (required by January 2020). Unfortunately the compiler update introduced some new client crashes that slipped by me. We haven’t found the exact problems yet, other than its in our graphics system. With the January 14th release I’m shipping some diagnostics to help figure out what’s going on. Looks like some players are having success by turning down some of their settings. I think just turning down Shaders should do it, but I can’t be sure since I haven’t been able to reproduce the problem.

If you get any of these crash messages you are most likely hitting what I am talking about. I’m working on it, sorry!

Assertion: nearDist < HUGE_EXTENT && farDist < HUGE_EXTENT

Assertion: fabsf(position.x) < GR_LIGHT_HUGE_EXTENT && fabsf(position.y) < GR_LIGHT_HUGE_EXTENT && fabsf(position.z) < GR_LIGHT_HUGE_EXTENT

Signal: Segmentation fault: 11 (addr=0x0000000000001794)

Assertion: index < m_count

-James Fulop, Engine Programmer

PadmaPhala.1824 · January 8, 2020

Thank you for the update.

sunrun.4521 · January 12, 2020

Thanks for the update about this - I'm getting quite a few crashes too. Good to know it's being investigated!

Calisanna.8732 · January 14, 2020

Crashes are happening again with new lunar new year patch. Mac user.

Tyson.5160 · January 14, 2020

I also had this problem with mining, logging etc with material gathering. Crash every time.

Lord Warfin.1209 · January 14, 2020

The error messages I saw after the December 17 release indicated missing or mis-indexed high quality textures. Now the January 14 release has it crashing repeatedly again and the error messages indicate something to do with shaders. I'm still using medium quality settings to work around the Wintersday crashes. Haven't tried changing the settings yet again to see if there is a way around this one. Can we just opt out of these special events if it means we can't even run the game at all?

Sooph.8123 · January 14, 2020

Also a MAC user I've had a few crashes pre-lunar patch, since the patch it's only become worse. Can't play te game. Anyone know what's the problem? I've already put settings on lowest

Talek.6795 · January 14, 2020

It crashes for me 24/7 after the latest Lunar NY patch, all setting couldn't be lower. I played without any crashes before for a long time

/Catalina 10.15.2 (19C57) MacBook Pro (Retina, 15-inch, Late 2013) with NVIDIA

Mac Crashes in Divinity's Reach since Wintersday?

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