Mannah.4012 Posted February 13, 2020 Share Posted February 13, 2020 As the title says, I succesfully installed the game yesterday afternoon (for 2nd time) but everytime I play (around 20 min after) my game crashes. Reading the forums ppl say to use -repair to fix the problem. But when my computer runs the Client Repair it stops working. What should I do now? Link to comment Share on other sites More sharing options...
Antycypator.9874 Posted February 13, 2020 Share Posted February 13, 2020 It's a common thing. Keep the repair window on your screen, don't hide it. Maybe just run the -repair and don't do anything, let it work. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 13, 2020 Share Posted February 13, 2020 If you post the first part of the Crash Report (Show Details), someone may be able to offer assistance. Good luck. Link to comment Share on other sites More sharing options...
Bassdeff.1895 Posted February 13, 2020 Share Posted February 13, 2020 > @"Antycypator.9874" said: > It's a common thing. Keep the repair window on your screen, don't hide it. Maybe just run the -repair and don't do anything, let it work. Pretty much this, start it and sit there and watch the progress bar for 20 mins. Don't start surfing the internet, or watch a video, or listen to music. Don't even touch your mouse, pretty much anything will cause it to become unresponsive. Kind of a junk utility. @OP There are any number of reason for why your game is crashing. A crash log would be useful. I was having crashing issues lately after updating my graphics driver. The game would crash so hard that I would only get a black screen and the power and reset buttons on my PC wouldn't even work. I had to shut the power supply off. Running "display driver uninstall utility" in safe mode and reinstalling the driver in safe mode seems to have fixed it cause it hasn't acted up since. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted February 13, 2020 Share Posted February 13, 2020 Make sure your disk is okay before trying the repair. Do a overnight full disk surface scan (scan for bad sectors). This can take many hours. If the disk has bad sectors, and GW2.dat is in one, it may cause hangs and game crashes. Link to comment Share on other sites More sharing options...
Mannah.4012 Posted February 14, 2020 Author Share Posted February 14, 2020 It seems my disk wasn't working properly and was creating corrupted data. I reinstalled the game on another disk and now seems to work fine. So problem solved, tyvm everyone for your answers ^^ Link to comment Share on other sites More sharing options...
Mannah.4012 Posted February 19, 2020 Author Share Posted February 19, 2020 I'm back. It seems that reinstalling the game didn't solve anything. I bring some details: ***--> Crash <--* Assertion: m_system != NULL File: ..\..\..\Engine\ArenaWeb\CoherentUi\AwCohContext.cpp(91) App: Gw2-64.exe Pid: 6288 BaseAddr: 00007FF737090000 ProgramId: 101 Build: 102063 When: 2020-02-19T23:41:26Z 2020-02-20T00:41:26+01:00 Uptime: 0 days 0:01:30 Flags: 0 *--> System <--* Name: fae66796 IpAddr: 192.168.1.106 Processors: 4 [GenuineIntel:6:7:7] OSVersion: Windows 10.0 (64 bit) *--> System Memory <--* Physical: 6376MB/ 8191MB 77% Paged: 6726MB/10047MB 66% Virtual: 134213279MB/134217727MB 3% Load: 22% CommitTotal: 3321MB CommitLimit: 10047MB CommitPeak: 9697MB SystemCache: 5606MB HandleCount: 54087 ProcessCount: 131 ThreadCount: 1150 *--> Process Memory <--* Private: 98MB WorkingSet: 103MB PeakWorkingSet: 224MB PageFaults: 300225 *--> Memory Category Usage (Inclusive) <--* [Category] [size(MB)] [Count] Root 76.51 6361 Uncategorized 41.36 4876 Programmer Data 28.70 730 I/O 28.34 502 Archive 27.01 38 Collide 6.45 755 Collide Havok 6.45 755 File Service 1.24 12 Collections 0.11 86 Networking 0.10 12 Dictionary 0.10 41 Asset Service 0.09 447 Event 0.07 2 Game 0.05 55 Engine 0.02 12 Content 0.02 1 Threading 0.01 14 Model-Programmer 0.01 1 BTree 0.00 8 CharClient 0.00 5 UI 0.00 23 Services 0.00 8 File Core 0.00 2 Text 0.00 1 *--> Memory Category Usage (Exclusive) <--* [Category] [size(MB)] [Count] Uncategorized 41.36 4876 Archive 27.01 38 Collide Havok 6.45 755 File Service 1.24 12 Networking 0.10 7 Dictionary 0.10 41 Asset Service 0.09 447 Event 0.07 2 Game 0.02 45 Content 0.02 1 Threading 0.01 14 Model-Programmer 0.01 1 Collections 0.01 36 Engine 0.01 6 BTree 0.00 8 CharClient 0.00 5 Services 0.00 8 File Core 0.00 2 Text 0.00 1 Web Browser 0.00 9 Download 0.00 3 String 0.00 10 UI 0.00 14 Programmer Data 0.00 2 *--> DllList <--* 00007FF737090000 - D:\Guild Wars 2\Gw2-64.exe 00007FFBC6B60000 - C:\WINDOWS\SYSTEM32\ntdll.dll 00007FFBC4C10000 - C:\WINDOWS\System32\KERNEL32.DLL 00007FFBC4960000 - C:\WINDOWS\System32\KERNELBASE.dll 00007FFBC6920000 - C:\WINDOWS\System32\USER32.dll 00007FFBC48A0000 - C:\WINDOWS\System32\win32u.dll 00007FFBC6720000 - C:\WINDOWS\System32\GDI32.dll 00007FFBC3F80000 - C:\WINDOWS\System32\gdi32full.dll 00007FFBC3C90000 - C:\WINDOWS\System32\msvcp_win.dll 00007FFBC3E80000 - C:\WINDOWS\System32\ucrtbase.dll 00007FFBC50B0000 - C:\WINDOWS\System32\ADVAPI32.dll 00007FFBC6680000 - C:\WINDOWS\System32\msvcrt.dll 00007FFBC6750000 - C:\WINDOWS\System32\sechost.dll 00007FFBC6800000 - C:\WINDOWS\System32\RPCRT4.dll 00007FFBC6320000 - C:\WINDOWS\System32\WS2_32.dll 00007FFBC48D0000 - C:\WINDOWS\System32\WINTRUST.dll 00007FFBBD9F0000 - C:\WINDOWS\SYSTEM32\VERSION.dll 00007FFBC3A60000 - C:\WINDOWS\System32\MSASN1.dll 00007FFBC3D30000 - C:\WINDOWS\System32\CRYPT32.dll 00007FFBC0540000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll 00007FFBC1AD0000 - C:\WINDOWS\SYSTEM32\WINMM.dll 00007FFBC5BB0000 - C:\WINDOWS\System32\PSAPI.DLL 00007FFBC4E80000 - C:\WINDOWS\System32\ole32.dll 00007FFBC57D0000 - C:\WINDOWS\System32\combase.dll 00007FFBC1AA0000 - C:\WINDOWS\SYSTEM32\WINMMBASE.dll 00007FFBC3BC0000 - C:\WINDOWS\System32\bcryptPrimitives.dll 00007FFBC3C40000 - C:\WINDOWS\System32\cfgmgr32.dll 00007FFBC4FE0000 - C:\WINDOWS\System32\OLEAUT32.dll 00007FFBC5BC0000 - C:\WINDOWS\System32\SHELL32.dll 00007FFBC55D0000 - C:\WINDOWS\System32\shcore.dll 00007FFBC4120000 - C:\WINDOWS\System32\windows.storage.dll 00007FFBC3A40000 - C:\WINDOWS\System32\profapi.dll 00007FFBC3AA0000 - C:\WINDOWS\System32\powrprof.dll 00007FFBC3A30000 - C:\WINDOWS\System32\UMPDC.dll 00007FFBC6AC0000 - C:\WINDOWS\System32\shlwapi.dll 00007FFBC3A80000 - C:\WINDOWS\System32\kernel.appcore.dll 00007FFBC3BA0000 - C:\WINDOWS\System32\cryptsp.dll 00007FFBC1C30000 - C:\WINDOWS\SYSTEM32\MSACM32.dll 00007FFBBD390000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.535_none_17aea62c6da281ef\gdiplus.dll 00007FFBBDA90000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.535_none_2a26181e466b3888\COMCTL32.dll 00007FFBC0330000 - C:\WINDOWS\SYSTEM32\USP10.dll 00007FFBC1C50000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll 00007FFBB1D70000 - C:\WINDOWS\SYSTEM32\Secur32.dll 00007FFBC3470000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL 00007FFBC3920000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL 00007FFBC5B10000 - C:\WINDOWS\System32\IMM32.DLL 00007FFBA9820000 - C:\WINDOWS\SYSTEM32\dbghelp.dll 00007FFBC4930000 - C:\WINDOWS\System32\bcrypt.dll 00007FFBC26A0000 - C:\WINDOWS\SYSTEM32\dxcore.dll 00007FFBC1DB0000 - C:\WINDOWS\system32\uxtheme.dll 00007FFBC5680000 - C:\WINDOWS\System32\imagehlp.dll 00007FFBC2E10000 - C:\WINDOWS\system32\rsaenh.dll 00007FFBC2650000 - C:\WINDOWS\SYSTEM32\gpapi.dll 00007FFBA9B50000 - C:\WINDOWS\SYSTEM32\cryptnet.dll 00007FFBC5720000 - C:\WINDOWS\System32\clbcatq.dll 00007FFBC2A90000 - C:\WINDOWS\SYSTEM32\ntmarta.dll 00007FFBC0310000 - C:\WINDOWS\system32\napinsp.dll 00007FFBC02F0000 - C:\WINDOWS\system32\pnrpnsp.dll 00007FFBC32A0000 - C:\WINDOWS\System32\mswsock.dll 00007FFBC2FF0000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll 00007FFBC5B40000 - C:\WINDOWS\System32\NSI.dll 00007FFBC2FB0000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL 00007FFBC1C20000 - C:\WINDOWS\System32\winrnr.dll 00007FFBC0240000 - C:\WINDOWS\system32\NLAapi.dll 00007FFBADBC0000 - C:\WINDOWS\system32\wshbth.dll 00007FFBBC290000 - C:\WINDOWS\System32\fwpuclnt.dll 00007FFBB61A0000 - C:\Windows\System32\rasadhlp.dll 00007FFBC6540000 - C:\WINDOWS\System32\msctf.dll 00007FFBBDF50000 - C:\WINDOWS\System32\TextInputFramework.dll 00007FFBBFA80000 - C:\WINDOWS\System32\CoreUIComponents.dll 00007FFBC1890000 - C:\WINDOWS\System32\CoreMessaging.dll 00007FFBBF5F0000 - C:\WINDOWS\SYSTEM32\wintypes.dll 00007FFBBF360000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll 00007FFBAF750000 - C:\WINDOWS\system32\explorerframe.dll 00007FFBB6550000 - C:\WINDOWS\System32\iertutil.dll 00007FFBA15E0000 - D:\Guild Wars 2\bin64\CoherentUI64.dll 00007FFBB8980000 - C:\WINDOWS\SYSTEM32\d3d9.dll 00007FFBC21D0000 - C:\WINDOWS\SYSTEM32\dwmapi.dll 00007FFBBDA00000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL *--> Game Context <--* MapId: 0 Flags: 0x241 ElapsedTime: 00:00:16 *--> World State <--* [DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll] [DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)] *--> ClientContextThreadProc Thread 0x13c4 <--* *--> Trace <--* Pc Rt : Args 00007ff7`3722209c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`37bb3992 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3752af1d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`37529467 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`3748518b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`37483c92 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`371ff7e7 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`373f07be 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`373ee9fe 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`373ee679 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`373efd0f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`373ee07c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`37218bd1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`373a76e9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ffb`c4c27bd4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 00007ffb`c6bcced1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 *--> Thread registers <--* rax=0000000000000001 rbx=00007ff738842d40 rcx=00000075c04fe490 rdx=00007ff738842d40 rsi=000000000000005b rdi=00007ff738842df0 rip=00007ff73722203d rsp=00000075c04fe430 rbp=00000075c04fea90 r8=000000000000005b r9=0000000000000001 r10=0000000000008000 r11=00000075c04fe820 r12=0000000000000002 r13=0000000000000000 r14=00000075c04ff140 r15=0000000000000000 cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202 rbx-32 00007FF738842D20 00007ff7`37bb4800 00007ff7`37bb3be4 00007ff7`37bb4c70 00007ff7`37bb3fb0 rbx +0 00007FF738842D40 2e2e5c2e`2e5c2e2e 5c656e69`676e455c 62655761`6e657241 6e657265`686f435c rbx+32 00007FF738842D60 6f437741`5c695574 74786574`6e6f4368 00000000`7070632e 662e736d`61726170 rcx-32 00000075C04FE470 00007ff7`3722203d 00000075`c04fe430 00000075`c04fea90 00000000`00000001 rcx +0 00000075C04FE490 00000000`00000005 000001ee`106d0000 000001ee`106d0000 00007ffb`c6ba6139 rcx+32 00000075C04FE4B0 000001ee`106d02e8 00007ffb`00000003 00009fa0`0010000f 0053002b`002b0033 rdx-32 00007FF738842D20 00007ff7`37bb4800 00007ff7`37bb3be4 00007ff7`37bb4c70 00007ff7`37bb3fb0 rdx +0 00007FF738842D40 2e2e5c2e`2e5c2e2e 5c656e69`676e455c 62655761`6e657241 6e657265`686f435c rdx+32 00007FF738842D60 6f437741`5c695574 74786574`6e6f4368 00000000`7070632e 662e736d`61726170 *--> Code <--* 00007ff7`3722201d 488bf941 8bf0488d 0d36d0c4 01488bda H..A..H..6...H.. 00007ff7`3722202d e8ee70fe ff488d4c 2460ff15 fb423d01 ..p..H.L$`...B=. 00007ff7`3722203d 488b8424 58010000 4c8d0534 703e0148 H..$X...L..4p>.H 00007ff7`3722204d 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D 00007ff7`3722205d 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$. 00007ff7`3722206d 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D *--> Stack <--* 00000075`c04fe430 000001ee`0ff5c280 00007ffb`dc0000dc 000001ee`1d3c1050 00000000`dc0000dc ................P.<............. 00000075`c04fe450 00000075`c04fe470 00000075`c04fe490 00000000`00000000 000001ee`106d0150 p.O.u.....O.u...........P.m..... 00000075`c04fe470 00007ff7`3722203d 00000075`c04fe430 00000075`c04fea90 00000000`00000001 = "7....0.O.u.....O.u........... 00000075`c04fe490 00000000`00000005 000001ee`106d0000 000001ee`106d0000 00007ffb`c6ba6139 ..........m.......m.....9a...... 00000075`c04fe4b0 000001ee`106d02e8 00007ffb`00000003 00009fa0`0010000f 0053002b`002b0033 ..m.....................3.+.+.S. 00000075`c04fe4d0 00000202`002b002b 000001ee`106d0d10 00000000`00000080 00007ffb`c6ba1de1 +.+.......m..................... 00000075`c04fe4f0 000001ee`106d0000 000001ee`106d0000 000001ee`106d0d00 00000000`00000001 ..m.......m.......m............. 00000075`c04fe510 00000075`c04fe490 00007ff7`38842d40 00007ff7`38842d40 00000075`c04fe430 ..O.u...@-.8....@-.8....0.O.u... 00000075`c04fe530 00000075`c04fea90 00000000`0000005b 00007ff7`38842df0 00000000`0000005b ..O.u...[........-.8....[....... 00000075`c04fe550 00000000`00000001 00000000`00008000 00000075`c04fe820 00000000`00000002 ................ .O.u........... 00000075`c04fe570 00000000`00000000 00000075`c04ff140 00000000`00000000 00007ff7`3722203d ........@.O.u...........= "7.... 00000075`c04fe590 00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00009fa0 ................................ 00000075`c04fe5b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe5d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe5f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe610 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe630 00670069`00730020 00750074`0061006e 00650072`00750074 00000034`0020003a .s.i.g.n.a.t.u.t.u.r.e.:. .4... 00000075`c04fe650 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe670 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe690 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe6b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe6d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe6f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe710 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000075`c04fe730 000001ee`0fc4ca20 00007ffb`c6ba083d 00000075`c04fea10 00000000`00000000 .......=.........O.u........... 00000075`c04fe750 00000000`00000000 00000000`00000410 000001ee`1027f5c0 00007ff7`3721693e ..................'.....>i!7.... 00000075`c04fe770 000001ee`0ff87580 00000014`00000410 ffffffff`fffffffe 000001ee`0ff5bd10 .u.............................. 00000075`c04fe790 00000000`00000000 00007ffb`c6ba083d 00000000`00001894 00007ff7`38842a60 ........=...............`*.8.... 00000075`c04fe7b0 000001ee`1d3c1040 00007ffb`c6b9fc11 00000000`00000000 00000075`c04ff140 @.<.....................@.O.u... 00000075`c04fe7d0 000001ee`0fc4ca20 00000001`38842a60 000001ee`0ff5c270 000001ee`100412a0 .......`*.8....p............... 00000075`c04fe7f0 000001ee`0ff5c280 000001ee`0df70000 00000075`c04fea10 00000000`00000000 ..................O.u........... 00000075`c04fe810 00000000`00000000 000001ee`0ffb59b8 00000000`00000000 00000075`c04ff140 .........Y..............@.O.u... *--> Error Logs <--* Verify/repair was skipped by the user. Coherent Error: Encountered an error while verifying digital signature: 4 Crashed at 23:41:26Z ** This is not the 1st time it happens, since last time I posted here I've been repairing the client everyday several times. The crashes comes randomly, sometimes I can play 2h or more or 30 min. So... I don't know what's causing it. Can someone help me? Edit: At this point I can't even log in. Thanks in advance Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 20, 2020 Share Posted February 20, 2020 You can contact the Tech CS Team via the 'Support' link above/below. Good luck. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted February 24, 2020 Share Posted February 24, 2020 > @"Mannah.4012" said: > This is not the 1st time it happens, since last time I posted here I've been repairing the client everyday several times. There is no point in doing it repeatedly when it obviously doesn't work. It's really best if you contacted the support, they will ask you for a diagnostics file etc. Perhaps they can help you figure it out. It also won't hurt if you read up on Windows 10 and configure it properly. It's an open beta OS after all, full of bugs with new ones being added with each bigger update and tons of other flaws. Link to comment Share on other sites More sharing options...
Mannah.4012 Posted March 6, 2020 Author Share Posted March 6, 2020 Already fixed it. Reinstalling the game for 4th time in a different hard disk worked at last Link to comment Share on other sites More sharing options...
Linken.6345 Posted March 6, 2020 Share Posted March 6, 2020 maybe your other hard drive is on its last legs? Link to comment Share on other sites More sharing options...
Mannah.4012 Posted March 6, 2020 Author Share Posted March 6, 2020 Could be, but they were 2 different hard disks. It was kinda strange that the problems persisted after changing them twice. This one is the 3rd hard disk (brand new) Link to comment Share on other sites More sharing options...
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