rivermel.7415 Posted January 25, 2018 Share Posted January 25, 2018 I let my friend log into my account to help me with a quest and yesterday my account was locked. I am not happy. Has this happened to anyone else? I am not a happy gamer. :( Link to comment Share on other sites More sharing options...
akenoyuki.8210 Posted January 25, 2018 Share Posted January 25, 2018 AFAIK, when someone else logging in to your account, there will be a verification sent to you, usually by text message to your phone or maybe by e-mail. > Something like this >  Perhaps your friend fail to do the verification and resulted in account lock? `As how to resolve this, you can try to send a ticket` https://help.guildwars2.com/hc/en-us/requests/new I hope your account problem can be resolved soon. Link to comment Share on other sites More sharing options...
rivermel.7415 Posted January 25, 2018 Author Share Posted January 25, 2018 No, He had the correct code. Now, I just found out his account is blocked also. I can understand a certain amount of security is nessesary, But after he logged into my account and finished the quest for me, I got the message popped up and said due to maybe your account was comprimised it will be blocked unto futher notice. Well, My friend had my permission and now this is just terrible that none of us can play, I wish the support team would please fix this issue. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted January 25, 2018 Share Posted January 25, 2018 The https://www.guildwars2.com/en/legal/guild-wars-2-user-agreement/ tells us, that "Each Account may only be used by one person". Eventually ANet now was under the impression, that you two did violate this (which you kinda did if you gave him your account password for achieving something). I think, the main reason for this rule is to not allow any kind of power leveling through some people who take money for it. I wish you good luck on solving this with the Support! Link to comment Share on other sites More sharing options...
rivermel.7415 Posted January 25, 2018 Author Share Posted January 25, 2018 It wasn't power leveling or any exchange of money. My friend just helped me complete a quest was all. His account was suspended also for trying to help me. I just would like our accounts back so we can play the game. I wish the support team would reply to this and my e-mails I have sent. :( Link to comment Share on other sites More sharing options...
Linken.6345 Posted January 25, 2018 Share Posted January 25, 2018 Well if your friends account was locked becouse he did something then he login on another account on the same ip that one would get locked aswell I would guess. Link to comment Share on other sites More sharing options...
rivermel.7415 Posted January 25, 2018 Author Share Posted January 25, 2018 The support team seams really slow in responding. Does it usually take such a long time to answer a ticket? Link to comment Share on other sites More sharing options...
Ok I Did It.2854 Posted January 25, 2018 Share Posted January 25, 2018 It can take up to 3 days to get a reply, depending on how busy they are, hopefully they will get to it, and give you a slap on the wrist and unlock your account, but it does clearly state in their user agreement that you wont share accounts. Link to comment Share on other sites More sharing options...
Linken.6345 Posted January 25, 2018 Share Posted January 25, 2018 well they do take up to 72 hours even more if there is alot of tickets. Some impatient people create more then 1 ticket slowing down the process even more. Link to comment Share on other sites More sharing options...
rivermel.7415 Posted January 25, 2018 Author Share Posted January 25, 2018 Thank you for the response ;Ok I Did It'. I'll just wait and hope they give our accounts backs. Link to comment Share on other sites More sharing options...
Blude.6812 Posted January 25, 2018 Share Posted January 25, 2018 You broke the user agreement . You will have deal with that and wait until support works through the cue to get to your ticket. Good luck. Link to comment Share on other sites More sharing options...
Ardenwolfe.8590 Posted January 25, 2018 Share Posted January 25, 2018 Yeah . . . what Blude said. Also, they can tell via the ISP address if you don't share the same computer or system. Indirectly, this is to prevent someone else from hacking into your account. Wish you the best. Link to comment Share on other sites More sharing options...
ToraTarou.5290 Posted January 25, 2018 Share Posted January 25, 2018 i do got this msg yesterday We have detected that your account may have been accessed by an unauthorized individual. For your security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact Support and one of our representatives will assist you . DAM and my ticket pass 24 hr. now no respond Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 25, 2018 Share Posted January 25, 2018 The CS Team allows 72 hours for initial Team member responses, and ownership issues may take longer to resolve. There may be volume constraints, right now, as many are reporting longer than usual response times. Good luck. Link to comment Share on other sites More sharing options...
ToraTarou.5290 Posted January 25, 2018 Share Posted January 25, 2018 > @"Inculpatus cedo.9234" said: > The CS Team allows 72 hours for initial Team member responses, and ownership issues may take longer to resolve. > There may be volume constraints, right now, as many are reporting longer than usual response times. > > Good luck. guess my weekend is ruin now T_T i only have time to play game at weekend . Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 25, 2018 Share Posted January 25, 2018 Well, there's still a couple of days until weekend; the CS Team works 24/7/365 as well. Good luck. Link to comment Share on other sites More sharing options...
mercury ranique.2170 Posted January 25, 2018 Share Posted January 25, 2018 Technically this was a breach of the UA. So your account is blocked in line with what you agreed to when you started playing. I personally believe you. I do not think it was with bad intend. But it might be and I hope arenanet takes time to verify your claim and make sure that it is what you claim (a mistake). On a relevant side note. Showing remorse will often build more credibility then acting to be entitled. Link to comment Share on other sites More sharing options...
rivermel.7415 Posted January 25, 2018 Author Share Posted January 25, 2018 I will admit that I did not read the terms when I bought the game. I never thought about letting a friend help me 'Chase down and tag a Scorpion 3 times in POF "would be a violation of the rules. Yes, It is my fault that I did not read before I started playing. I really hope that all will be okay. I think the game is very good. Excellent sound and graphics. Fingers crossed for a good outcome. Link to comment Share on other sites More sharing options...
ToraTarou.5290 Posted January 26, 2018 Share Posted January 26, 2018 > @"Inculpatus cedo.9234" said: > Well, there's still a couple of days until weekend; the CS Team works 24/7/365 as well. > > Good luck. Thx XD Link to comment Share on other sites More sharing options...
rivermel.7415 Posted January 26, 2018 Author Share Posted January 26, 2018 Many many thanks to the support team. I got my account back. :) Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted January 26, 2018 Share Posted January 26, 2018 I'm glad for you that you got it back, but NEVER share accounts anymore. It is against the rules and asking for trouble. If you want to play with a friend, ask him/her to buy an account or pay for one as gift. Link to comment Share on other sites More sharing options...
ToraTarou.5290 Posted January 26, 2018 Share Posted January 26, 2018 > @"rivermel.7415" said: > Many many thanks to the support team. I got my account back. :) Glad to hear. may i ask how many day you wait for ticket ? Link to comment Share on other sites More sharing options...
rivermel.7415 Posted January 26, 2018 Author Share Posted January 26, 2018 It was about 2 days waiting for a response. Link to comment Share on other sites More sharing options...
ToraTarou.5290 Posted January 27, 2018 Share Posted January 27, 2018 > @"rivermel.7415" said: > It was about 2 days waiting for a response. Thank you mine was 4 day 17 hr. now still no respond Link to comment Share on other sites More sharing options...
Nagiil.1230 Posted January 27, 2018 Share Posted January 27, 2018 Hm, I'm wondering how Anet knows that another person is using the account... That means, everybody could get trouble when using another computer e.g. notebook on vacation to play...? Link to comment Share on other sites More sharing options...
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