ccr.5143 Posted June 5, 2019 Share Posted June 5, 2019 Hi! I bought HoT, which is supposed to include 1 level 80 boost, but after purchase I did not receive it in my inventory. I think it may have been because I had items already in my account shared slots without realizing it. I created a ticket Friday to raise the concern (5 days ago), but I've received no response. What would you suggest? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 5, 2019 Share Posted June 5, 2019 You should have received another Shared Inventory Slot (with the L80 Boost inside); unless, of course, you've already hit the max. Due to high volume at this time, CS Team responses are a bit slower than usual. You can update your original ticket (don't make a new one) to inquire about status. Good luck. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted June 5, 2019 Share Posted June 5, 2019 You should have gotten the item in it's own, free, shared inventory slot. If not, you already did what you could: Open a support ticket. It may take quite some time to get a response from support, see this topic: https://en-forum.guildwars2.com/discussion/39093/customer-support-ticket-response-times-merged/p1 In short: You will get a reply from support, but not as quickly as you liked. Just wait. (Or see if you can get enough money to buy the entire company ArenaNet from NCSoft and increase the budget to their support department) Link to comment Share on other sites More sharing options...
Linken.6345 Posted June 5, 2019 Share Posted June 5, 2019 Just checking you dident have hot already right? Link to comment Share on other sites More sharing options...
ccr.5143 Posted June 5, 2019 Author Share Posted June 5, 2019 > @"Inculpatus cedo.9234" said: > You should have received another Shared Inventory Slot (with the L80 Boost inside); unless, of course, you've already hit the max. > > Due to high volume at this time, CS Team responses are a bit slower than usual. > You can update your original ticket (don't make a new one) to inquire about status. > > Good luck. Hmm... what is the max? I received two from my purchase of PoF - is 2 the max? Link to comment Share on other sites More sharing options...
ccr.5143 Posted June 5, 2019 Author Share Posted June 5, 2019 > @"Linken.6345" said: > Just checking you dident have hot already right? I have not received it yet, no. Link to comment Share on other sites More sharing options...
Ayrilana.1396 Posted June 5, 2019 Share Posted June 5, 2019 > @"ccr.5143" said: > > @"Inculpatus cedo.9234" said: > > You should have received another Shared Inventory Slot (with the L80 Boost inside); unless, of course, you've already hit the max. > > > > Due to high volume at this time, CS Team responses are a bit slower than usual. > > You can update your original ticket (don't make a new one) to inquire about status. > > > > Good luck. > > Hmm... what is the max? I received two from my purchase of PoF - is 2 the max? PoF should have only given you one shared slot. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 5, 2019 Share Posted June 5, 2019 > @"ccr.5143" said: > > @"Inculpatus cedo.9234" said: > > You should have received another Shared Inventory Slot (with the L80 Boost inside); unless, of course, you've already hit the max. > > > > Due to high volume at this time, CS Team responses are a bit slower than usual. > > You can update your original ticket (don't make a new one) to inquire about status. > > > > Good luck. > > Hmm... what is the max? I received two from my purchase of PoF - is 2 the max? It's way more than 2 (I think it's up to 22 now + the two from the expansions). If you have not purchased any extra Shared Inventory Slots, then with the purchase of Path of Fire and Heart of Thorns, you should have 2 Shared Inventory Slots only. What is in your 2 Shared Inventory Slots? Link to comment Share on other sites More sharing options...
Ayrilana.1396 Posted June 5, 2019 Share Posted June 5, 2019 Also check to see how many boosts you have, including how many you have used, as they do stack. EDIT: > The first purchased Boost will appear in a new shared inventory slot. It does not appear until you log out and back in. The only way to remove it from this slot is to consume it; the slot will remain available for use afterwards. The second purchased Boost will stack on top of the existing Boost (If you still have one), leaving the shared inventory slot it came with free for use. https://wiki.guildwars2.com/wiki/Level-80_Boost#Notes Link to comment Share on other sites More sharing options...
ccr.5143 Posted June 6, 2019 Author Share Posted June 6, 2019 They fixed it :smile: thank you everyone. Link to comment Share on other sites More sharing options...
Steve The Cynic.3217 Posted June 6, 2019 Share Posted June 6, 2019 > @"ccr.5143" said: > They fixed it :smile: thank you everyone. Cool! Thanks for letting us know it's fixed! Link to comment Share on other sites More sharing options...
Linken.6345 Posted June 6, 2019 Share Posted June 6, 2019 If you had 2 shared slots it sounded like you already bought heart of thorns and path of fire + used said boosts then you wouldent get another for buying hot. But looks like it was a bug congrats to your fix mate. Link to comment Share on other sites More sharing options...
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